Customer Ratings & Reviews

Answers all my questions needed to help me figure out the problem

Great value worth the peace of mind if something goes wrong or out.

Great customer service and very helpful! I was trying to figure out the best way to handle Starlink hook up and am so glad I added this to the cart because I got my questions answered! Many thanks!

Excellent service and warranty plan for any electronic item bought if you want to enjoy it for a long time.

You can never go wrong with the best protection in the game.

i am very happy with the services I have received. THE INSURANCE WAS EASY TO USE

I purchase have purchased several extended warranties with geek squad. And I have had to make a few claims, each time I have been offered a replacement. And if I didn't want the same exact product, I could get another brand, model of equal value.

The very best router system mesh that I've ever had ever. I love orbee, but it so happened that a lightning storm took it out, so I will be buying another orby mesh system.

I use it for anything like hardware or software problems, the warranty is a pace of mind

Only ran into two issues over the years. They honor their warranties !!

This is good peace of mind, but I haven't used it yet!

Great program to have when buying this type of equipment

All I had to do was call Best Buy and explain how much trouble I had with the Netgear Orbi. I was actually looking for a receipt and had forgotten that I had purchased a 4 year warranty. They immediately emailed me the receipt, said bring it to the store and replaced it with a different system (Eero in case anyone is interested). Thus far I’ve had no problems with it. I am certainly no tech wizard, but set up was a breeze. I couldn’t be happier with BB’s service!

I purchase Geek Squad protection on wvery electronic. I think it is mandatory. You get too much value for your dollar. I dont even rrally need any Geek Squad support that goes with it but you never know what might happen to your electronics. They will replace it using your protectoon ourchase and fet you a new device right away if possible.

Geek Squad blew my socks off with their amazing service I purchased an item that went bad 3 months after my 2 year Geek Squad warranty expired, and I was tentative but still gave them a call and I spoke to the most amazing agent on the phone that was able to make things happen for me and replaced the item to a slightly more expensive model being that the previous model I had is no longer available and only charged me the difference. I was blown away by this amazing service that I ended up purchasing 4 years warranty on the new product and will continually get Geek Squad protection on all my important gizmo moving forward. Thank you Geek Squad, especially the agent that helped me, you are a star, you ROCK!!!

I purchased geek squad protection for a solid state hard drive I purchased at Best Buy.

Good to have A+++++++++++++++++++++++++++++++++++++

This protection plan saved my life! My $400 cable modem crapped out on me... but luckily I had the Geek Squad 4 year protection! Not only was I able to get a replacement modem, I was also able to go into store and get it the SAME day. Top notch!

Amazing service with the best buy team you can't go wrong

We have already used them multiple times and they have been able to fix everything each time.