Customer Ratings & Reviews

So far so good. I've had this almost a year. Not too many interruption. Recommend using the web interface if you need to change anything. App not so configurable.

They attended to my issues and resolved my concerns

I have purchased several high priced routers to create an access point for my home. Worrying about one or more routers failing has been on my mind. But knowing this protection plan is in place really puts my mind at ease. I don't have to buy plans for each item, as they are automatically added when I buy them. Very convenient!

Upgraded my Eero devices after buying the first-generation well over 5 years ago. I noticed a considerable improvement in speed minutes after the installation. Solid build with a consistent A+ performance.

Love the geek squad.. I’m sure they are asked the weirdest questions and see the best in people when the time for tech repair is needed

Works great just wish my provider had faster service.

Devices work so well i haven't had to use it yet!!!

The title should say it all. I have 5 GBPS symmetrical speeds and my previous TP-Link router worked but I’ve never experienced this great of a connection at home even with the same speeds. I’ve tested 3 different products and these came out on top. They’re pricey but if you can swing it - you won’t be disappointed. Proper placement is crucial to get the most out of the product. I’ve also played around with some of settings. The security and parental control settings are an annual fee that’s under $50. But absolutely worth it IMO.

I have always purchased warranties with my products as they are an investment to me. I have dealt with the Geek squad on several occasions and have NEVER been happier with the their professional and quality service!! They have saved me on a few occasions in where I needed their assistance the most at the worst times!

My guy setup my new TV and soundbar very efficiently. He removed my old TV for recycling. He demonstrated how to use the remote controls for both TV and soundbar, and was very patient with my questions.

Great product. Always an easy return if there are ever issues

Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

Haven’t had to use it but worth the money. Any problems drop it off and pick it up. Definitely worth the service fee incase you need to ever use it.

Works great, easy pick up process! Took less than 10 mins to set up.

Service was great, Geek Squad always takes good care of my needs.

From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

I have purchased the Geek Squad Product replacement plans on almost everyone I have bought from Best Buy over the past 5 years. One of the most hassle-free plans out there. I just bring it in and they replace with the same product and they allow me to purchase another one. In this day and age, equipment just isn't made as good as it used to be and I don't have to mess with waiting for items to be repaired or any complicated return process. Just bring it in and if they have the same item in stock, they will replace the defective item. When they have not had the same item in stock, I have been able to upgrade the item and pay the difference if the price is higher, which I don't mind either. This is a great deal!

Excellent service, qualified experts, knowledgeable