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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2171 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,171 reviews
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice and reduces anxiety that my device is covered for 4 years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always geek squad is wonderful great service and knowledgeable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got protection for a TV did not use the Geek squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I need help I call them they let me know what to do and bingo

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Go Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always there for me any time I need them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    usually very helpful but wait time during holidays wasn't great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Device Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have in cause something happens to the device later.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hopeful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not yet needed to use this and hopefully I won't need to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope i dont every needed it but good to have just in case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hadn't used it yet but a friend did and was happy withe service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad warranties are a must to have on any product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the 15 bucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good warranty for the next 4 years for 15 bucks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a shame that once you use the warranty they make you buy another one, maybe after a year or two, but not after 6 months

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent price for services offered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use it, but I hear they are excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet so I can’t comment on it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided the extended warranty was a good value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I really hope they don't give me the runaround

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a pretty expensive piece of tech purchased from Best Buy. I haven't used it yet, so the jury is still out. I really hope they don't give me the runaround if I need to use this service. I'll update this post if they do.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Is additional protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's safe to have the protection plan. If you're ever not protected then you have a problem. I've just never had to use it. I'm sure it's a good value to some electronics. I don't wanna Jinx myself, but I haven't had to use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good with warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a warranty through geek squad it's great but otherwise overpriced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hope it works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad that I purchased this as back up in case anything happens to our equipment. We have not had to use it yet, so the jury is still out as to how easy it is to use and what they actually cover. I'll update it as time goes on.

    I would recommend this to a friend