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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2460 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 2,460 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just wish my provider had faster service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Starlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy pick up process! Took less than 10 mins to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    NO WORRY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BY PURCHASING MY 4 YEAR GEEK SQUAD PRODUCT REPLACEMENT I DONT HAVE TO WORRY ABOT DEALING WITH THE MANUFACTURE IF A PRODUCT GOES WRONG JUST GO BACK TO THE BEST BUY STORE AND THEY WILL HANDLE THE PROBLEM.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely worth it, I’ve had to use it a few times no hassle replacing of the items

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection at it’s finest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get this product protection for my new router. Now i feel super secure that if something goes wrong the geek squad has my back!! I surely hope nothing goes wrong but I know there will be help as soon as something arises!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Buy this on big items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Geek squad protection and buy it often. So far I've not had issues getting items repaired or replaced

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Devices work so well i haven't had to use it yet!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Replacement router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great, Geek Squad always takes good care of my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect Plan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pricing was fair and the wifi router works great so I definitely recommend it to anyone that is in need of one as well as the protection plan you never know what can go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Always ready to assist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable service and answers my questions and resolves the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have if ever needed, hoping that I don’t and my product continues past 4 years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and to the point service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were quick and easy to work with. Given the storms and brownouts in the area. The warranty was worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacment plans are worth it simple to use, and if they have the same item you use and love you get another replacment. If not you get credit back so why not use that to upgrade to a newer model.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great Extended Warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Best Buy's 4-Year Geek Squad Protection Plan on my Netgear AXE11000 Wi-Fi Router. I've used this protection plan before on other items and the coverage is great with no hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They Were Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my Google Wi-Fi points quit working. I had the Geek Squad Plan on them. They replaced them no problem! I've always had a good experience with Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it. Trust me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth getting. Pays for itself in the end. Much recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to help protect our router. With our current one dying during a firmware update and only coming with a 90 day warranty, we decided to buy geeksquad with the new one to cover us for a long time. The price was right for the coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service when needed, been out to my home at least 3-4 times for different issues and have always resolved

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very easy to get support. Great people

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    If I need them; they'll be there. Peace of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth it on electronics - at the very least, buy the one year and if you need it, it's worth it 10x over. If you don't, it's still worth not having to worry about your electronics.

    I would recommend this to a friend