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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the overall performance and reliable service associated with this product, frequently highlighting the value of the protection package and replacement program. Users also appreciate the straightforward setup process and the peace of mind provided by the comprehensive warranty and coverage. While the majority of feedback is positive, some users have reported minor difficulties regarding connectivity to specific network frequencies and occasional fluctuations in signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,469 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Must to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worth getting the protection plan. My previous router didn’t work all of a sudden and I had to replace it. This time I decided to go for a protection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Can't Get Any Better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always gives me piece of mind to have the Geek Squad Protection. If they can't fix it, they will refund your money or exchange the item for a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will use it soon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 75 inch Sony TV is nice colors picture is great I am really enjoying it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    You’ll Be Sorry!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone making purchases from Best Buy shouldn’t hesitate to add the Geek Squad Protection Plan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Product Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works as advertised with 0 issues. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet but I have for other products in the past and it worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    In-store eplacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My powerline adapter got destroyed in a power surge from a lightning strike. I got a replacement so the insurance was useful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We typically buy Geek Squad protection for our higher priced items. Always has been an easy process and great program.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 5 out of 5 stars

    Easy money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this protection is a no brained especially if you’re getting it discounted. Free replacement in 4 years or store credit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the Geek Squad replacement plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad replacement plan. It gives me a peace of mind knowing that my product will be replaced or repaired if damage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service and peace of mind to know they have your back when needed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Netgear

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I was able to install myself easily, works great with xfinity and all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind is something that's priceless. Don't wait. Get the protection!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geeks are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek Squad replacement programs! Have totally saved me multiple times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this service to replace my Mesh routers. Can’t say enough of how easy Best Buy made the service to use. It took less than five minutes to process my return. Well worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend Replacement plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase quite a bit so nice to have peace of mind with this option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great insurance for your purchase. It is most

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the overall product and service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had an issue with the Geek Squad. Always take good care of my installs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great product. Haven't had any issues when I needed to use it

    I would recommend this to a friend