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Customer reviews

Rating 4.8 out of 5 stars with 2171 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,171 reviews
  • Rated 5 out of 5 stars

    Cover your ASSetts!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depending on the item my husband and I always get the extra protection especially if it’s a wear and tear item and know it has potential to break or wear out quicker than usual. I also like that you go directly back to bestbuy and don’t have to deal with the MFG of the item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement super easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depending on the item my husband and I always get the extra protection especially if it’s a wear and tear item and know it has potential to break or wear out quicker than usual. I also like that you go directly back to bestbuy and don’t have to deal with the MFG of the item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You should get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the. Best I broke my device and I got a new one right away. I was very happy. Thanks for this company for helping me you should get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad = Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has served me well with my product! Great service!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Peace of mind

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the plans! Always worth the investment, gives you an extended piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good competent help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me get a modem for my needs. Gave good advice on install and set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series X controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had an issue with a return great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable geek squad and walked us throughout entire TV set up process. They didn't take long wall mounting n setting up 65" TV. Also, going to buy tv sound bar and don't have to worry about installation because of Geek Squad Service and protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad members are very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Geek Squad insurance consistently throughout the years and it has always paid for itself, the agents are also very professional. When I buy very expensive electronic products it really gives you peace of mind having Geek Squad on your side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don't go for extended warranties, but on certain items, it is nice to know you are covered if anything goes wrong. I've had this on other items I've purchased and it has saved me a lot of hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the ever increasing cost of items and their repair coupled with lousy build quality from places like china a service warranty often makes sense. I have had positive experiences with BB and their warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my order the next day. Set up was simple and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We may need the Geek squad in the near future.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our friends told us that the Geek squad is very good with customers service and therefore, we decided to go with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for our eero wifi extender, always good to have. Just incase needs replaced. Made sure we bought one this time!! bc we bought an orbi and within 6 mos and a week already had to be replaced we did not have an extended warranty just their manufacturer warranty of 6 mos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and to the point service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were quick and easy to work with. Given the storms and brownouts in the area. The warranty was worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must if you want peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously a great buy for anyone that’s not tech savvy. Even if you are a bit tech savvy but don’t want to go thru the hassle of setting things up this is worth it. Plus if things go wrong they come to your house or you can call and they can help you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    be it a $25 item for $2000 item, I would strongly recommend buying the Geek Squad protection as this extends support after manufacturer's warranty. also, to use the plan is seamless, reserve an appointment online and you'll have a squad engineer help you resolve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to supplement an item purchase. Can sleep better know it'll be there when I need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad warranty is a must buy. They are fast at getting you you're items. If they don't sell it anymore. They pay you back with the amount of the items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad gave a good review on this and I truste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did you get the warranty with this product but haven’t had utilize the geek squad, which is a good thing

    I would recommend this to a friend