Customer Ratings & Reviews

I love the security this service provides. It's really nice to know that Best Buy has my back if something goes wrong with my purchases.

I am impressed with the Geek Squad agent. He had a very difficult time with the modem bur kept on it until he succeeded. He installed ROKU and gave me a tutorial, I still don't understand it (not his fault).

Great service especially for the more delicate hardware

Very unstable, 2ghz signal drops out occasionally requiring reboot to maybe fix it. 5G signal very weak and a lot of buffering during srreaming. I ha e a small house and nothing that is connectwd is very far away.

I purchased it because if anything goes wrong I can bring it back with no problems

Anytime I make a substantial purchase from Best Buy, I always buy the protection plan. Just bring back the defective item, and get a replacement.

Peace of mind. Electronics are convenient but there is always a chance it might stop working or run into issues. Geek Squad protection alleviates that!

This is amazing and great. I would highly recommend this.

I live Best Buy and Geek Squad. They're like Radio Shack. You've got questions, they've got answers.

We purchased a 4-Year Geek Squad Product Replacement service package for our NETGEAR Nighthawk Wi-Fi 6 Router. Hope we never need it, but even one support case will more than repay the modest fees.

This one time purchase has helping me out no to lose money

I bought this protection plan to protect my electronic devices.

There has been a lot of storms this year and twice my router got hit and its on a surge protector. Thank god for warranty Best buy replaced quickly no questions asked. Love it

I love Best Buy Service Production plans. I purchase them for everything that one is available for. They are hassle free and the staff is so wonderful. I recommend these plans to all of my friends who shop at Best Buy.

The Geek squad installed both new smart tvs and connected to all my devices. They were patient and knowledgable in helping me understand my new products. The Squad also hauled away the old tvs. Great service.

Worth the money on almost everyone, most issues are covered and taken care in a timely manner. I get gsp on almost everything I buy here.

I never buy anything at BestBuy without getting a warranty to it, love knowing I’m insured if anything were to go out

My representative was cool. He was extremely helpful in guiding me to what I needed. Tony was able to answer all of my questions in multiple sections of the store and is excellent at his job.

Always get the extended warranty. Just in case something happens after manufacturer warranty expires

For a $200 modem, $40 for 4 years is a bargain in case something happens to the modem. Compared to spending $10-15/month on a rental, this is a no brainer way to go.