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Customer reviews

Rating 4.8 out of 5 stars with 2171 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,171 reviews
  • Rated 5 out of 5 stars

    Router replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly verified my replacement coverage and got the new unit on order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet, and hope to not to. It is there when I might need it though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Insurance in case anything goes wrong. If it does I just have to bring it back to the store for a replacement product. The $ I paid it's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get the purchase protection plan after reading a few online reviews saying that cable modems stop working unexpectedly.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't tried it but research seem the service is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for expensive items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for expensive items. Peace of mind is priceless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in homr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service from Best Buy- The service was fast and completely done in one visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year Geek squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we have this plan, heard that it always good to go with coverage of Geek squad. So hopefully made a right decision. Plus like the fact of product replacement.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy to have bought this with my purchase to ensure any replacement and repairs of anything happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this extended warranty to replace my broken modem. It is a piece of mind to have something like this to replace your expensive equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #Warranty recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the warranty, and never worry! I can’t tell you how many times I’ve used it and it’s come through for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Best Buy Geek Squad Product Replacement. They have kept their word for me in the past and it is one of the only warranty or quality product protect protection plans i would ever purchase on a product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good it have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some people say I'm not going to pay extra for this geek squad protection But if anything goes wrong I Bet your going to regret that you didn't buy it It's always good to have geek squad protecting your Product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    earplugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    daughter rec'd for her bday easy to put on .. able to run do exercise without the falling off out her ears love the color too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't leave store without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People might say I'm not going to pay extra money for this geek squad protection But if anything goes wrong I Bet your going to Wish that you did buy it It's always good to have geek squad protecting your back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is ALWAYS a good idea!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel a lot better now that this is protecting my recently purchased router!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rely on the Geek Squad to take care of my "special electronics" because I don't have the tools to do it as well as they do. I always prefer an expert over a novice with valuable equipment.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Replacement if needed for my eero router

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a just in case but definitely worth it if something were to happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the product replacement for the netgear product it was bought for but i have used it in the past for other things. The process is always easy to use and everyone is usually nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My router went out and with geek squad I had no issues of them replacing it or fixing it, love the service!

    I would recommend this to a friend