Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2171 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 2,171 reviews
  • Rated 5 out of 5 stars

    Geek are reliable.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthy to purchase this service. Those guys know what to do. I feel secure to know somebody professional will help me when I am in need of technical service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    um

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't even know what i bought this for so i guess i didn't need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service protection for my ASUS router.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap high value protection for my new ASUS router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Monitor

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was awesome in answering my questions. Im glad i spoke to them before buying the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's there if I need it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 4 year Geek Squad Product Replacement for my new router. I've had nothing but great experiences with Geek Squad and this should be no exception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 4-year Protection Plan review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection gives me total peace of mind that my new modem/router will be covered for the next 4 years. The cost for value is quite reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a warranty coverage. Not much else to say about that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gsp

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy geek squad protection on everything. With any appliance or headphones is immediate replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product awesome support team highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad staff are cooperative and listen to your problem with full attention and always try to find best solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with my tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always been happy with geek squad they take good care of you and fix the issues in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service well, pleased with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Offered peace of mind for my expensive purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers peace of mind for my purchase, however I did not use it at all—some would say it was a waste of money, but I again “prace if mind”.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nana

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 4 yr geek squad service for my new refrigerator when I bought it. I bought it just for the peace of mind. We have not had to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal on this one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't always feel the service plans are worth it, but a 4-year plan for $35 on a modem/router costing close to $200 seems like a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like getting my products from Best Buy because that have the best warranty prices and changing my product if it does not work is very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the warranty because I trust the Geek Squad for repairs. The price is inexpensive compared to having to pay an outside company for the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So thankful Best Buy offers this Service. Comes in really handy when things go wrong or don't work right and I can't fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Isabel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good. Ready to go. Easy install. No problems so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    in person

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    talked to geeksquad in person to request replacement of defective modem, they said just bring it in to return and will get refund. Tried to talk to reps over the phone, and took hours to not even get a correct answer. Glad they where able to accept the return without a problem

    I would recommend this to a friend