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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2450 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,450 reviews
  • Rated 5 out of 5 stars

    Protection plan has saved me a few times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my refrigerator replaced once and was happy. Depending on the price, I would stick with major appliances and electronics. If the item is like $200, and the protection plan is $39 don't waste your money .unless

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They replace or refund no questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stand behind all Geek Squad services....this is well worth the purchase on all products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it. Trust me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth getting. Pays for itself in the end. Much recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. App control “normal non tech” person friendly. So far 2yrs in with no issues. Was a big upgrade from old router. Glad I went with this one. Money well spent

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best extended warranty out there.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buys extended warranty is excellent When it comes to appliances, electronics, and anything in general these days. 10 to 20 years ago we were sold a lie from big corporations fleeing the US in search of foreign markets with cheap labor to exploit while telling the locals we bring needed jobs to your country, Quantity is Quality, meaning if it breaks you can replace it cheap. Nothing is cheap any more in the US, the only thing cheap is labor cost for these Big Corporations making a nice profit i foreign countrys. Get the warranty, you will need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have if ever needed, hoping that I don’t and my product continues past 4 years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad always fast, courteous, and professiona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a chance to use Geek Squad on current product, but in the past Geek Squad has been fast, courteous, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought extra warranty on all my products

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you have an extended warranty, peace of mind helps

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Be smart Get covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased warranties with my products as they are an investment to me. I have dealt with the Geek squad on several occasions and have NEVER been happier with the their professional and quality service!! They have saved me on a few occasions in where I needed their assistance the most at the worst times!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is fantastic! With electronics and appliances not lasting like they used to, GS has saved me a lot of money the last few years. I highly recommend spending the extra money to cover all your major purchases with Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid Build and significantly improved WI-FI Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my Eero devices after buying the first-generation well over 5 years ago. I noticed a considerable improvement in speed minutes after the installation. Solid build with a consistent A+ performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GET GSP EVERY TIME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, I have been saved by a geek squad protection plan. The quality we see in everyday items are not at all what they used to be. Its good to be able to reply on a solid backup plan when issues come up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don’t have to use it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with my Starlink hope I don’t have to use it but good to know I have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use them on thisproduct. But i have on others. They were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work got done resolved all of my issues no hassle

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Best Best Best Warranty!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Warranty You Can Buy in 2023!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best replacement program there is!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased the Geek Squad Product replacement plans on almost everyone I have bought from Best Buy over the past 5 years. One of the most hassle-free plans out there. I just bring it in and they replace with the same product and they allow me to purchase another one. In this day and age, equipment just isn't made as good as it used to be and I don't have to mess with waiting for items to be repaired or any complicated return process. Just bring it in and if they have the same item in stock, they will replace the defective item. When they have not had the same item in stock, I have been able to upgrade the item and pay the difference if the price is higher, which I don't mind either. This is a great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Level Home Network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title should say it all. I have 5 GBPS symmetrical speeds and my previous TP-Link router worked but I’ve never experienced this great of a connection at home even with the same speeds. I’ve tested 3 different products and these came out on top. They’re pricey but if you can swing it - you won’t be disappointed. Proper placement is crucial to get the most out of the product. I’ve also played around with some of settings. The security and parental control settings are an annual fee that’s under $50. But absolutely worth it IMO.

    I would recommend this to a friend
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