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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2441 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,441 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As normal. Best Buy has one of the best geek squad services. One of the reasons I always buy from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is always great to have and so helpful anytime we’ve needed them

    I would recommend this to a friend
  • Pros mentioned:
    Repair service

    Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really good. If there is a damage on my stuff, I have the ability to return it and a brand new one. One that’s just as good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the time being everything is running smoothly so I'll have to wait and see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is just figured into the total price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always like my warranties.Yes just security for a me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Starlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is great but after a year the modem keeps over heating an shutting off.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get extra protection on our items, you never know what could happen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad protection and replacement is a great plan to consider when purchasing electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Starlink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use it yet. But I’ve had good experiences in the past

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Patient and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They continued returning to my home until the unit was fixed and I was satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Help, for "just in case".

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I certainly hope this will never be necessary, but I'm happy to know it's here if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service plan. Good to know we are covered for if anything goes wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked perfectly for what I needed. No issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a full replacement after discussing the issues with the google nest. They assisted me quick and was on my way. Geek Squad was amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get the warranty for expensive items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and lives up to the reputation. While I don't hope that I need this, it is great peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Purchase Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase an extended warranty when buying most electronics, you want have to pay full price if replacement is needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as intended. Perfect for yourself or as a gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Fix to get me a new router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased this. I had a power outage and my new router stopped working. I made an appointment and went in. I was not happy with the wait, waited 20-30 min past my appointment time but the two guys behind the counter were working so I think it was just a busy time. I walked up to the counter and he said "go get a new one". It was that easy. That changed my mind about the extended warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gotta get the warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service plan for just in case! As always a great experience getting something replaced or fixed under this warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved the BBY protection plans. They are so worth every penny!

    I would recommend this to a friend