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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2441 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,441 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the geek squad service had been amazing. They are alway willing to help and try to fix what ever problem you have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd purchased a router about 3yrs ago, I thought I may have added a plan to it, but it was 3yrs ago...I was elated to find that it was a 4yr plan that I'd purchased!! Can't beat it! I was able to replace the router and pay a little extra for an upgrade. Definitely worth the peace of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again live geek squad always add and will always recommend to others they are knowledgeable and helpful and they relive a lot of my stress

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were really helpful and understand what we want. Replacement or return is also seem less

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service is the best around IMHO - helps solve your problems and makes the process easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Saved by the Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These insurance programs came in really handy for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for a router and best buy always provides a great protection plan

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Excellent product

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this it makes general usage so much easier!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    4-Year Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to my home & said that my nighthawk was not working right anymore and was under warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection add~on worth the $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GSP I got this for the Netgear gaming router I purchased. I have peace of mine that if there is a problem with the unit that Bestbuy will be there for the life of the warranty. I highly recommend GSP with your heavily used or travel products. It has saved me thousands of dollars over the years with the combine products that I have purchased. You never know if the one product is a lemon or prematurely wears out. At least you know that you can replace it or exchange it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel so much better having geek squad protection for my items. It so much easuer to take your items in locally to get fixed instead of having to package and send them places. The geek squad representatives are always friendly and super knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love getting these replacements plans makes it so easy to go In store and swap it out for a new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement plan worth buying!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the plan. We bought a TV and it ghosted the time that was supposed to be in the corner but it enlarged over the entire screen. Took it in and they exchanged it with no problems. Also helped when we got a puppy who had separation anxiety and chewed up our gaming headset

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worked great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked exsctly what it was intended for. No problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expect the unexpected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The peace of mind is well worth the price of the protection plan. The insurance plan, especially the accidental handling version, covers you for stuff that’s out of your control and having peace of my that your tech is protected is well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    defective modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got refund without asking.No problem. Modem quit working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has one of the best protection plans around,hands down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Came Through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !!!AMAZING SERVICE!!! I brought my Dyson V10 in to the Squad and they replaced it no questions asked for the 2nd Gen model (replaceable battery!). I was given 2 options during the exchange, either receive a refund for the remaking time on the service plan or pay the difference (less than $20) to start a new 4 year plan. Needless to say, I left with a new vacuum and 4 FULL years of protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jamalh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To is good still is good Jamahossaian @ gmail. Com

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the warranty! I always recommend it!!

    I would recommend this to a friend