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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2443 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,443 reviews
  • Rated 5 out of 5 stars

    Sleep well when your device are protected by Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Zgeek Squad several numerous times over the years. All electronic items I purchase over $100 I include add t a minimum a two year plan with thought if it had week parts they will fail in the first two years. The cash analysis of warranty cost vs cost of replacing the item in my mind easily justifies the added cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Electric item will break and geek squad make our lives easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this protection plan because of a previous experience with my last router that was replaced with the Geek Squad replacement plan. No hassle replacing the defective router with a better one because the store was out of the one that I purchased. I only had to pay the difference in price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is usually very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past the Geed Squad has always been very helpful. I trust with this new service the same will be true. I like that you can now make and appointment, or call on the phone for help. I remember years ago when you just had to go and wait.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best thing you can do is go to Best Buy and buy th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing you can do is go to Best Buy and buy this product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geeks are great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always friendly and willing to help. This is a great service to have.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great service

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service......................... ...........

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a replacement warranty don't know what to say a

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like knowing if something goes wrong I have this plan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Don't leave the store without protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy any electronics without this protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will NEVER purchase ANY electronic without getting additional protection. I had a product go bad on me ONE time and I learned my lesson. IF I would have had the extra protection on a TV that I had go bad on me, I would have gotten a replacement for free because they couldn't fix it. So NOW I purchase it EVERY single time!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great benefits.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy these for all of my electronics. A great value.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best warranties from anywhere

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy warranties are actually the best. They consistently fulfill them with zero hassle over the phone or in store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great response times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pulls through. Fortunately I've not had to use it much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the peace of mind to have this protection on my unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get when making a purchase here. Just in case something happens. Haven’t had to do a warranty claim as of yet, but the extra coverage doesn’t hurt either

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Goid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used it but know it will be great when I do..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We mounted our tv on the wall and made more room. Makes watching mivies more fun and like being at movies. We ended up hanging almost all our tvs on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues hope not to need this but purchased anyway

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Warranty!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

    I would recommend this to a friend