Customer Ratings & Reviews

Anytime I make a purchase from Best Buy, I always buy the protection plan. The plan makes any warranty claims simple. Just bring back the item, and get a replacement or one of comparable value. Easy peasy.

Always want to add protection plan to all my electronics it’s give me a piece of mind. Haven’t had to use it in a while but when I did they were able to replace my electronic with no hassle.

Everything went well in the return. Overall a good experience

Love knowing that if I have a problem I can bring item into Best Buy and Geek Squad can take a look to troubleshoot or replace the item.

The in store service desk Clerks are very knowledgeable and helpful. They helped me dispose of an old Laptop and explained the process to me to let me know everything is destroyed and none of my info can be hacked or stolen. Great service

Has really came in handy. A year ago Medicom sent a refresh signal to my modem and somehow it got fried.

Geek squad is awesome. Ive had to use it for phones ive broke in the past. They used to give you one on the spot at no charge. Now they send you a phone. Its generally within 2 days.

I had a problem with one of my purchases and Geek SQUAD come to my house and fixed it in just one visit.

Geek squad always up to the task and gives me a sense of comfort knowing my items are always protected!

I have not had to utilize geek squad's service to their full extent, but the few interactions I have had when I needed them were pleasant and very helpful.

Very professional crew, installed my TV and freezer Great job and saved me time and money

Geek Squad has served me well with my product! Great service!

Never had an issue with a return great customer service

Easy to use the warranty. I don’t buy warranties from other stores, however, I always buy the Geek Squad warranty from Best Buy. Never had any issues and great customer service.

Fast and reliable service and answers my questions and resolves the problems.

I seem to have bad luck with electronics, an this is a sure fool proof way knowing my investment is safe, whether it's still in stock or not.

The service is definitely worth the money. Having these guys come out and do such a professional job, beats me trying to figure out stuff that could take me hours. Overall, i couldnt ask for a better service. It worth the money to have total tech support for all your electronic needs

It is definitely worth it, I’ve had to use it a few times no hassle replacing of the items

The sales rep walked me through everything and gave me her full attention throughout the process.

I got my order the next day. Set up was simple and quick.