Customer Ratings & Reviews

I am glad I signed up for the Geek Squad Product Replacement. I was told that it is very common for ice machines to stop working in your fridge. The ice machine is really important to me so it's a relief to know that the Geek Squad will come out to fix it if I need them.

Had to return the product under warranty. Exchange went fine but I had to purchase a new warranty for the exchanged router even though there was 3 years left on the plan. I believe that it should have transferred or the plan prorated and a portion refunded as Best Buy had done in the past. The upside is the router was returned for a new one.

Did you get the warranty with this product but haven’t had utilize the geek squad, which is a good thing

These guys! They never fail to impress! I have only needed to use them a couple of times over the last ten years, cuz ya know let's face it, Best Buy, but with the few things that have broken, it's gotten done timely manner and under budget. I kid you not.

Geek squad always highly recommended for all your purchases!! They cover all your needs whether advice, repairs, replacements etc!!! They are awesome!!! Worth your money to protect and extend the life of your products with real professionals to care for you!!!

Depending on the item my husband and I always get the extra protection especially if it’s a wear and tear item and know it has potential to break or wear out quicker than usual. I also like that you go directly back to bestbuy and don’t have to deal with the MFG of the item!

Depending on the item my husband and I always get the extra protection especially if it’s a wear and tear item and know it has potential to break or wear out quicker than usual. I also like that you go directly back to bestbuy and don’t have to deal with the MFG of the item!

Without cheap, they make electronics and other items. It’s always good to have a warranty.

I usually don't go for extended warranties, but on certain items, it is nice to know you are covered if anything goes wrong. I've had this on other items I've purchased and it has saved me a lot of hassle.

With the ever increasing cost of items and their repair coupled with lousy build quality from places like china a service warranty often makes sense. I have had positive experiences with BB and their warranties.

With the ever increasing cost of items and their repair coupled with lousy build quality from places like china a service warranty often makes sense. I have had positive experiences with BB and their warranties.

I don’t care for geek squad. They ripped me off in the past using generic chargers. Would love to win the $400 gift card to make up for that. Am a broke college student, been used and abused and need an iPad for school

Great help and very knowledge in helping us find what we needed and what would work best for us.

Geek squad warranty is a must buy. They are fast at getting you you're items. If they don't sell it anymore. They pay you back with the amount of the items.

I love the peace of mind that Geek Squad protection gives me

When you make your living on the Internet you want peace of mind. Having the Geek Squad on my side gives me that. And the price is fair.

4-Year Geek Squad Product Replacement offers peace of mind and substantial coverage!

Glad to have the geek squad by my side, never know what will happen!

I purchased Geek Squad insurance consistently throughout the years and it has always paid for itself, the agents are also very professional. When I buy very expensive electronic products it really gives you peace of mind having Geek Squad on your side.

Very knowledgeable geek squad and walked us throughout entire TV set up process. They didn't take long wall mounting n setting up 65" TV. Also, going to buy tv sound bar and don't have to worry about installation because of Geek Squad Service and protection.