Customer Ratings & Reviews

Decent when it works, only typing xtra because i c

Has really came in handy. A year ago Medicom sent a refresh signal to my modem and somehow it got fried.

I never buy high priced items without warranty by geek Squad

I had a problem with one of my purchases and Geek SQUAD come to my house and fixed it in just one visit.

great technicians who are knowledgeable and able to assist

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

Hopefully i dont need it but its there just in case

I always get the warranty for electronic devices, especially my son's headphones. Needless to say, a teenager can be rough on items. But whenever they need to be replaced,the process is always hassle free.

Now I feel covered. If anything goes wrong that piece of mine is invaluable. I get the protection plan on all my items.

I am glad I signed up for the Geek Squad Product Replacement. I was told that it is very common for ice machines to stop working in your fridge. The ice machine is really important to me so it's a relief to know that the Geek Squad will come out to fix it if I need them.

I’m overly cautious when it comes to expensive purchases. But I’ve only had to use it once.

Very impressive work and very informative on things

Very professional crew, installed my TV and freezer Great job and saved me time and money

I always buy the support. I have rarely not on electronics. It has saved me long run more times than not.

Have not needed the service yet hopefully I won't.

Had to return the product under warranty. Exchange went fine but I had to purchase a new warranty for the exchanged router even though there was 3 years left on the plan. I believe that it should have transferred or the plan prorated and a portion refunded as Best Buy had done in the past. The upside is the router was returned for a new one.

These guys! They never fail to impress! I have only needed to use them a couple of times over the last ten years, cuz ya know let's face it, Best Buy, but with the few things that have broken, it's gotten done timely manner and under budget. I kid you not.

Everything went well in the return. Overall a good experience

The sales rep walked me through everything and gave me her full attention throughout the process.

Best Buy warranty is a must!!! I can’t tell how many time I have used it and thankful that I had it. Never let me done. The employees always get it right!