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Customer reviews

Rating 4.8 out of 5 stars with 2171 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,171 reviews
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Best Best Best Warranty!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Warranty You Can Buy in 2023!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Level Home Network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title should say it all. I have 5 GBPS symmetrical speeds and my previous TP-Link router worked but I’ve never experienced this great of a connection at home even with the same speeds. I’ve tested 3 different products and these came out on top. They’re pricey but if you can swing it - you won’t be disappointed. Proper placement is crucial to get the most out of the product. I’ve also played around with some of settings. The security and parental control settings are an annual fee that’s under $50. But absolutely worth it IMO.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Best one I've used so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gone through several mesh routers and 3 of them were wifi 6. This one works pretty well in a 3000+ house with 2 levels. I have one upstairs and the other is down. Most devices connect to the downstairs and I can still get pretty decent speeds (300mpbs) while they're all connected. I have a 1gb plan but even my xbox being connected LAN through the router can only get about 800. That's still pretty fantastic so I can't really complain. The linksys and the netgear didn't do as well as this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xfinity X86 wifi gateway is upstairs and my sons bedroom is downstairs---he was having issues while gaming with not enough speed. So I did a lot of research on this product, bought it along with an ethernet cord and it works great! His speed is amazing for gaming. I'd recommend getting the $14 protection plan.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don’t have to use it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with my Starlink hope I don’t have to use it but good to know I have it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They change my item great customer service can’t complain about it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is definitely worth the money. Having these guys come out and do such a professional job, beats me trying to figure out stuff that could take me hours. Overall, i couldnt ask for a better service. It worth the money to have total tech support for all your electronic needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use them on thisproduct. But i have on others. They were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a versatile and customer-friendly warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Product Replacement warranties are the best! I've never regretted buying one. In fact, I've been a Best Buy customer for as long as they've been a company. Their warranty rivals the best warranties of any company that I've dealt it. I've personally used it many times over the last 20 years? Their warranty mainly, and their excellent price-matching policies, have helped keep me a customer to this day! In fact, that's why I believe they're still in business when so many are not. Kudos, Best Buy! Their warranties give me peace of mind I can replace my product or get a refund if I have any issues. I never feel like I'm ever stuck with a lemon. In fact, if I do have issues then I can use the funds to get the model that replaced it or something else entirely. Such a versatile and customer-friendly warranty! Highly recommended to spend that extra money on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Helpful and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to utilize geek squad's service to their full extent, but the few interactions I have had when I needed them were pleasant and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Network

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very knowledgeable on installation of the WiFi Network system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Extended service plane is worth getting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy service plan was so good they took are linksys router back and got us something that works so much better spend the 40bucks it is worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will use it soon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 75 inch Sony TV is nice colors picture is great I am really enjoying it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geed Squad give you the perfect protection as expected. You pay a little more but at the end of the day you get the full protection on every unexpected situations. I buy this most of the times. I wound recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 5 out of 5 stars

    Great Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had eero devices for 2 years and the wires became worn out. I was able to take it in and get a full replacement for the whole unit. Amazing warranty!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just wish my provider had faster service.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Geek Squad has your back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always up to the task and gives me a sense of comfort knowing my items are always protected!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never fails. Seriously! I really like getting these plans. I purchase them most of the time I make a purchase because they work and BestBuy doesn’t play with my emotions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind is something that's priceless. Don't wait. Get the protection!

    I would recommend this to a friend