Customer Ratings & Reviews

I've been purchasing extended warranties for years when I purchase any electronic or appliance. Geek Squad has saved me a lot of money on repairs!

They stand by their products and always have the help and solutions as well

I have always been very happy with the geek squad product replacement plans. I have always purchased them everytime I make a purchase of any electronic item. Its seemless. I have had to use it only twice but it is totally worth it!

Always great service when needed, been out to my home at least 3-4 times for different issues and have always resolved

The pricing was fair and the wifi router works great so I definitely recommend it to anyone that is in need of one as well as the protection plan you never know what can go wrong.

Geek squad came out to look at modem making sure it wasn’t anything I hooked up wrong well it was a bad modem and they gave me a free complimentary call was I surprised all I could say was thanks I was so happy then I got the geek squad sevice for sure

This warranty is an excellent service what else is there to say. Whenever I need my products covered it’s well worth paying the extra money knowing that my devices will be taken care of in the event of a technical failure or issue.

Excellent service, qualified experts, knowledgeable

I can replace the item if it meet the timeline and if it becomes unserviceable through manufacturer issues

One of my Google Wi-Fi points quit working. I had the Geek Squad Plan on them. They replaced them no problem! I've always had a good experience with Geek Squad!

I always get the Geek Squad Product Replacement plans. They are a good, well priced, protection for pretty much any electronic product purchased from Best Buy. I've been using their replacement plans for years and it is an easy and effective way to protect purchases that could have an issue down the road. Any time that I've had an issue, it is easy to take the product back to Best Buy and get a replacement.

I was excited to get this product protection for my new router. Now i feel super secure that if something goes wrong the geek squad has my back!! I surely hope nothing goes wrong but I know there will be help as soon as something arises!!!!!

I purchased Best Buy's 4-Year Geek Squad Protection Plan on my Netgear AXE11000 Wi-Fi Router. I've used this protection plan before on other items and the coverage is great with no hassle.

Always get the protection package! It's on you if you don't buy it. I recommend.

good to have protection on most products that are quickly dated. it will save you on upgrading

Always get this. You can keep upgrading every time it expires. I worked at Best Buy for 4 years

I'm always "on the fence" about these add-on service/warranty programs. 2 1/2 years ago, i bought a router/wi-fi nest product from BB, and added it on since it was not too expensive...MAN, AM I GLAD I DID! When my nest system failed, all i did was gathered it up, took it to the store, and exchanged for a new unit-even let me step up one level on my hardware! Ill never buy anything without this valuable protection again!

I have issue with my Google Mesh after a year and Just Because I have Geek Squad replacement on my Google Mesh worked . Thanks

Geek Squad blew my socks off with their amazing service I purchased an item that went bad 3 months after my 2 year Geek Squad warranty expired, and I was tentative but still gave them a call and I spoke to the most amazing agent on the phone that was able to make things happen for me and replaced the item to a slightly more expensive model being that the previous model I had is no longer available and only charged me the difference. I was blown away by this amazing service that I ended up purchasing 4 years warranty on the new product and will continually get Geek Squad protection on all my important gizmo moving forward. Thank you Geek Squad, especially the agent that helped me, you are a star, you ROCK!!!

Haven't had to use it so far...hopefully we won't have to use it, but if we do... I am sure we will be glad we got it! :)