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Customer reviews

Rating 4.8 out of 5 stars with 2443 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,443 reviews
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, qualified experts, knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic router. So powerful and easy install. Always buy the warranty with electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better get it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the protection package! It's on you if you don't buy it. I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this so you can always upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get this. You can keep upgrading every time it expires. I worked at Best Buy for 4 years

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Extended Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Service Warranty is well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it so far...hopefully we won't have to use it, but if we do... I am sure we will be glad we got it! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I had to do was call Best Buy and explain how much trouble I had with the Netgear Orbi. I was actually looking for a receipt and had forgotten that I had purchased a 4 year warranty. They immediately emailed me the receipt, said bring it to the store and replaced it with a different system (Eero in case anyone is interested). Thus far I’ve had no problems with it. I am certainly no tech wizard, but set up was a breeze. I couldn’t be happier with BB’s service!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    4 Yr Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use them since the product hasn't had any issues but I can sleep easy knowing that if something does happen its not going to cost me near as much to get fixed/resolved.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Protection and security

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice to have piece of mind and support.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Experience with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always been reliable in my experience with them. I guess I have been lucky as we were able to benefit from our plan. So I make sure I get one for my high valued purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me the warranty is always worth the cost. Whether it's the peace of mind or the times I actually had to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent router. I ended up not needing it however due to being able to get fiber. Otherwise, I highly recommend this router!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the product and no hassles to return or replace, Will always deal with best buy and geek squad for eveything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plans are great to have and the one from Best Buy the absolute best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good to have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good to have protection on most products that are quickly dated. it will save you on upgrading

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek squad supremacy!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing better than knowing if anything happens my product is protected!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good to go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t needed it for 3 months. So no issues as of this moment

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    East

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase was quick and easy. Very satisfied with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A much needed option with current prices to cover repair and/or replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth the cost and peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s protection plans are the best. Worth every penny. I purchase one with almost every item I buy. I actually feel like I’m getting my money’s worth.

    I would recommend this to a friend