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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,463 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad is the way to go as far as tec fo your BBY products

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK SQUAD for peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD is a must for electronics and appliances. I won't buy without it! I had to use it once and they replaced my computer with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good value always get the warranty so easy to use if you ever have issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must have on expensive items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty is the best thing ever haven’t used it with this item yet. But had to use it on my drone and it was great and easy to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replace so easy with no headache, I will keep buying protections on my items cause Best Buy replace right away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Made a frustrating situation a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and no plan gimmicks with the modem that unexpectedly crapped out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed this yet, but I know Geek Squad has a great reputation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all of their help with the items.We love using Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GOOD SERVICE ALWAYS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD SERVICES TO HAVE AFTER HAVING ONE ROUTER DIED BEST BUY ALWAYS THE BEST IN PROVIDING THE BEST JUST REPURCHASING THE PROTECTION AND I AM GOOD THANK YOU GUYS

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is great as it should be, no complaints whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad is there to help you when you need them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my geek squad protection when I buy anything I use it it’s worth the money. Thanks Geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Questions answered fast!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and very helpful! I was trying to figure out the best way to handle Starlink hook up and am so glad I added this to the cart because I got my questions answered! Many thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I got my product replaced with ease!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an arris modem/router about 2 years ago and all of sudden died. I took it to my local bestbuy and I was able to get a new one without any extra payment!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVE NOT HAD TO USE IT YET BUT I HIGHLY RECOMMEND GETTING GEEK SQUAD PROTECTION, YOU NEVER KNOW IF YOU WILL NEED IT!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Protection plan good

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] That protection plan was A1 10/10 IGN would protect my stuff again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price great product and great service and will recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this so you can always upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get this. You can keep upgrading every time it expires. I worked at Best Buy for 4 years

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I get a service extended it pays off with a no questions asked solution to the issue. Well worth the cost...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Computer Service

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Worth it 100% TotalTech will save you money!! Best service ever

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always opt for the protection plan. I've only used it a few times (for various products) but it saves a bunch of headaches and extra money.

    I would recommend this to a friend