Customer Ratings & Reviews

What to do when the equipment breaks down -- call Geek Squad -- when you purchase a product replacement contract.

This has been the best thing that I have bought for my routers. They take the product back for any reason no questions asked.

Haven't needed to use them on this purchase yet, but in the past they have been Very knowledgeable and helpful with problems and or issues. Highly Recommend getting the service.

Had issues with 3 Netgear routers - the product replacement plan gave me a big piece of mind, as I was able to switch out the third WiFi router just not working 100%. Finally it’s good!

Great customer service well, pleased with product.

I trust best buy to fix any problems with products I buy at Best Buy ! They have been great so far, so I hope to continue

great service if something breaks they will replaces it with a replacement or if not in stock due to discontinues gives credits to the price you paid to buy something else

great service if something breaks they will replaces it with a replacement or if not in stock due to discontinues gives credits to the price you paid to buy something else

Great product awesome support team highly recommended

Great product i recommand to buy it it gave me 6 g wifi in was super fast for gaming

Hopefully I don't need it, but used this in the past. Usually pretty simple process

I was a bit concerned about the delivery and installation time set on a late afternoon but the delivery and installation was done within 45 minutes. Impressive.

Employees here seem to know their products and are very friendly.

I always purchase the warranty and best believe i always get my moneys worth , they are 100% up to their word on what they say it is ! Must have for every item you buy

So far, its doing what stated fast steady reliable connections, hardly any disruption/disconnect

Would not buy a WiFi System without a 4 year warranty policy. A no hassle return is much better than another $400 out of pocket. Buy it!

I love my geek squad protection when I buy anything I use it it’s worth the money. Thanks Geek squad

Anything I buy will come from Best Buy just because they have Greek squad and it’s reliable set your appointment and go into the store and they will fix it right there

I always enjoy Geek Squad Product Replacement. Anytime I can get a warranty on something I will.

Thank goodness I have not had to use them as of yet.