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Customer reviews

Rating 4.8 out of 5 stars with 2451 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,451 reviews
  • Rated 5 out of 5 stars

    Excellent experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and friendly service. Love this Best Buy in Longview Tx.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are using this geek squad protection, we like having the coverage in case something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, Thumbs up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed this to protect our investment. Easy to register.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me with installation of my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is awesome. Ive had to use it for phones ive broke in the past. They used to give you one on the spot at no charge. Now they send you a phone. Its generally within 2 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the extended warranty when I bought the Google nest. Because I know electronics and power outages with storms or transformers blowing can really damage electronics. So I bought the 4 year warranty just because I know that Best Buy stands by their warranty’s.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Nice offer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure why this is a reviewable purchase, it is coverage in case something goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best! The few times I’ve had to use them they’ve always gone above and beyond.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I just wanted to thank for the wonderful service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love knowing that if I have a problem I can bring item into Best Buy and Geek Squad can take a look to troubleshoot or replace the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value for any electronics purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for any electronics purchase. Many electronics don't have a manufacturer warranty beyond one year. This warranty via best buy offers 4 years of protection. They will swap the defective device for a new one. You will have minimal downtime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use the warranty. I don’t buy warranties from other stores, however, I always buy the Geek Squad warranty from Best Buy. Never had any issues and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great response times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pulls through. Fortunately I've not had to use it much.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great service

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service......................... ...........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, constant connection. easy to install. strong communication to modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cost efficient way to have peace of mind for the "just in case"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well its coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont know why this is a review, but i got this 4 year coverage for an asus ax5400 wifi6 router. i know router are always running and will eventually suffer heat damage. so a 4 year coverage is a good thing. i havent had to use a warranty claim yet, so i cant speak for how good it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased Best Buy's 4-Year Geek Squad Protection Plan for my purchase of the Asus USB-BT500 Bluetooth Smart Ready USB Adapter. The GSP covers any mechanical and/or electrical failure as well as accidental drop and/or spills. I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have when you really need it. Much better than having to send your product to tge manufacturer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seem to have bad luck with electronics, an this is a sure fool proof way knowing my investment is safe, whether it's still in stock or not.

    I would recommend this to a friend