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Customer reviews

Rating 4.8 out of 5 stars with 2451 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,451 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice option fore a replacement the event of malfunction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8 haven't need to use it, which is a good thing. But i purchase it because of all the great reviews i was given by friends.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 4 out of 5 stars

    worth the extra money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if it breaks, they will fix it or replace it, even if it was used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to have than not at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why I get warranty with Geek Squad, because I can just return it and get either fix or replace also if there a newer model I can get it just pay the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A grest service, I have been working with Cypress Texas Best Buy for years buying tens of thousands of electronics for a local school district to donate in the classroom. Jon B. and his team are awesome to work with and always stand behind their products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Product Replacement, is one of the only warranties or product Replacement plans I will purchase on my equipment as Best Buy keeps their work and they follow through with what they say.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Good insurance, but I hope I do not have to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I never have to use this insurance, but I am pleased that I have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use it on my newest purchase but I have use it in the past. I always get it with everything I purchase just incase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps making my internet faster than the makeshift equipment my provider would give me. I definitely recommend this if you have spectrum because their modem is trash.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Just ask

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad does a great job of helping me out with and some of my purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love getting warranties on any product that allows it so I know I am protected and not have to worry. My mother calls me the warranty Queen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love getting warranties on any product that allows it so I know I am protected and not have to worry. My mother calls me the warranty Queen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my tablet and took care of it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing ever is to get the Best Buy total . They fixed my lap top , my iPad , they do a great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    product replacement protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it and hope I don't. I hope it is easy to use if I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong protection at reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had positive experience with Geek Squad in the past and felt the price was right to protect my product for a fairly long period of time. Hopefully never need to use but if I do feel comfortable in the service I would expect to receive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bes value coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coverage, quick response and your item will be repaired immediately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it, it’s worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t buy this for my last router and modem and now had to pay full price for my new modem and mesh router. I believe it is worth for the close to $1000 investment I made on my network equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Worth adding to any available device!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have on our every day purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant beat the peace of mind that you get with Best Buy warranty. They will stand by the coverage without the headaches you will find elsewhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yesssss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You do not need to purchase any extra storage even though other reviews I watch said that you need to buy it you don't just connect it to your phone it works wonderful when I'm away from home I'm able to talk to my daughter through the camera

    I would recommend this to a friend