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Customer reviews

Rating 4.8 out of 5 stars with 2451 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,451 reviews
  • Rated 5 out of 5 stars

    Oops warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the oops warrenty as i call it.when thinga go wrong warrenty or.store.return date, this makes it so much easier to get a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fix it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They answered all my questions and too care of me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Waranty protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this protection plan to protect my electronic devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad us awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. My Netgear 1200 modem turned out to be a did after a few months of use. Regular shutdowns and loss of speeds on a 1gig plan. I am so glad I got the geek squad plan. It was an easy process. Thanks GS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extra warranty paid off when router died, no hassle in replacement, customer service supportive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Chesterfield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service contract for electronics. They can be difficult.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product worth every penny would buy more for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooters superb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Geek Squad personnel. Don't trust NETGEAR support, as I was directed to India and a scam. Fortunately, I didn't buy into it. Geek Squad also agreed it was probably a scam. Trust Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    piece of mind I am covered if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always make me a bit more comfortable knowing I am covered for 4 years if anything goes wrong. Worth the little bit it cost for the piece of mind I am covered if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD FTW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you got any problems that you dont have time for or youtube cant answer than geek squad can get the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase these extended warranty’s just in case. Prices usually make it worth it as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime you want to get a protection plan on your product Best Buy is the best place to get it because there’s no hassle if something happens to your product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t utilized yet but my past experiences have always been good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get the purchase protection plan after reading a few online reviews saying that cable modems stop working unexpectedly.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with peace of mind. A must to have for large electronic purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Insurance in case anything goes wrong. If it does I just have to bring it back to the store for a replacement product. The $ I paid it's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly verified my replacement coverage and got the new unit on order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet, and hope to not to. It is there when I might need it though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t care for geek squad. They ripped me off in the past using generic chargers. Would love to win the $400 gift card to make up for that. Am a broke college student, been used and abused and need an iPad for school

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this extended warranty to replace my broken modem. It is a piece of mind to have something like this to replace your expensive equipment.

    I would recommend this to a friend