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Customer reviews

Rating 4.8 out of 5 stars with 2451 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,451 reviews
  • Rated 5 out of 5 stars

    Fixed my beats fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always help out when you need something repair either you can go to them or they will come to you! Definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took out the protection plan because our first system only lasted less then three years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of issues with older WiFi services, I’m glad I have ease of mind for this. Had an expensive place rchase, glad it is covered for the next few years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get protection plan its so easy to use and Geek squad is always so helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad protection Plans I am very happy with this product and I would highly recommend it!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Always get it!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you want to have buyers remorse of NOT getting GSP when your item kicks the bucket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year protection plan, woohoo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you for offering a 4 year plan. I feel like most protection plans in the world fall short. 4 years is a nice cushion!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Great not excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So if you are getting this for Xfinity, it won’t have an issue getting you 2gig download. But it is capped at 40mbps upload. I had to buy a Hitron Coda56 from Amazon and was able to get 400mbps upload. So the nighthawk will do the job if you don’t care about not getting your upload speed you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need the product replacement so I don't have to worry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when we got our router it was very easy to install. when we had trouble and called the Geek squad they we great in helping resolve the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    product replacement plan a plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love when replacement product plans are available and when it is kept online and I don't have to keep up with paperwork. Hopefully I'll never have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fair price for the service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the service plan yet but the price was fair and from what I was told in store by associates the process if I do need to use it seems simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great To Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe or in my opinion, Best Buy offers the best product warranty on what they sell. You should always get the extended warranty when necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never buy expensive electronics without geek squad protection. Anytime I've ever had a problem geek squad was always quick to fix it or replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and a great value to cover those extra situational hazards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommend Geek Squad! They work quickly and always help with what I need done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better than elves

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service has already paid for itself. Helpful happy geeks explaining and fixing things. Unless you are very clever all by yourself - keep this service handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good addon to any electronic purchase. I've never had issues with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person was very informative about what I purchase and I appreciate that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    El Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always great to have a geek squad replacement policy. I enjoy going to the store and getting another item right off the shelf if the original one fails.

    I would recommend this to a friend