Customer Ratings & Reviews

Ot is annextra cost for Geek Squad to set up andnits even more expensive than it was necessary. I ended up doingnit with friend and family help. Geek squad is over rated. My opinion

My product was under warranty, they would not replace the defective router under the manufacture warranty.they used the $65 4 year protection plan. And replaced the defective item. I now have to pay an additional $65 to protect the replaced router. Not happy! The manufacturer warranty should have replaced the defective equipment!

Can't really review this as it fails to inform me which product I purchased it for.

tried using Geek Squad for a repair. I was told I would have to bring my broken item to the store for repair. the store is over an hour away. It will take anywhere from 2 to 30 days for repairs. I wish I could get my wasted money back because Geek Squad is zero help.

were very simple to set up. i enjoyed them due to the mobilty.

Good idea to purchase a Protection Plan for any electronic

What can I say, good for what it is - consider pros vs cons. not bad....

Haven’t really used this service to give it a proper review

Not very thrilled with the service provided . Before it was fastvand easy.

It didn't work out for me I would not recommend it for anyone

Don’t know did not have product long enough to give a rating

Never needed it so I do not have an opinion on this service

havent had to use geek suad as of yet time will tell

I just pulled out my receipt and looked at it tonight and I realized that I was charged $35 for a protection plan that I did not purchase. I know this because I never buy protection plans I think there are a waste of money. I'm going back to the store tomorrow to get a refund.

I bought it in February 2021 and it failed in October 2021. It is still in the factory warranty period. While it worked it was very fast, also I bought an Orbi mesh router.

Not worth the money. They gave me the BIGGEST run around when I need assistance with my dryer, and my fridge. Stated that the manufacturer warranty had to service them first, and after that ran out, then they would kick in. WHY AM I PAYING FOR A WARRANTY THROUGH YOU IF YOU AREN'T GOING TO COVER MY ITEMS UNTIL AFTER A YEAR?

Don’t bother buying a geek squad warranty because they are useless in providing a return item. I’ve spent three weeks trying to get a return approved and I’ve gotten nothing but the runaround they told me they would contact me within 7 to 10 days when an approval and nobody contacted me very unhappy.

I purchased the Greek Squad on everything but now with Best Buy wanting you to pay to see the sales, have the emended return period, etc etc, in taking my business elsewhere. I would go out of my way to shop at Best Buy, and I'm rewarded by losing my earned Elite status.

No help what so ever wanted more money to come out. Called local store no help either..many phone call all different answers. And no refund for geek squad even though i sent back modem.

Sorry, but I would not recommend the geek squad. They totally screwed up my Dell Inspiron 17".