Customer Ratings & Reviews

I purchased NETGEAR Orbi Whole Home Tri-Band Mesh WiFi 6 System since I have a 3-story house. The setup was super easy - just download the app and follow the instructions. The signal is strong everywhere inside or even outside the house, and the connection is stable. Worth it!

Great service from Geek squad, bit more in ease that i don't have to worry about going through the item's warranty and just go straight to my local Best Buy to get it fix or replace

Geek squad replacement plans are the most valuable insurance you can get from a retail chain.

Improved my wi-fi throughout the house. My speeds are consistent wherever I go. It even works in my garage which is 20 yards away

Setup was easier with video instructions. I live in an old building made of concrete walls. Once i setup the extender and then relocated it to my kitchen, it improved my wifi performance 100 percent.

It's saved me a couple of hundred dollars on installation, it was super easy just plug & play. I haven't used it for too long but if it works I will get an extra pair to extend my network on my whole home. The Geek squad agent was super efficient and helpful

Dear Sirs, On December 2nd, taking advantage of the Cyber Monday promotion, I purchased a Google Nest Wifi Pro 6e with 3 router units for USD 211.99. I received the item a few days later and since I was out of town, I only opened the package on December 8th. To my surprise, instead of receiving a package with 3 routers, I received a package with 2 routers. On the same day, the 8th, I went to the Best Buy store in West Kendall and spoke to the manager Ruan. He said that unfortunately he could not exchange the product because he did not have any open boxes like it. He advised me to call customer service and explain the situation and request an exchange. I waited until Monday since customer service is not available by phone on Sundays. On Monday, at 9:30 in the morning, I started trying to contact the company. I tried to call several times without any success. When I managed to connect, the waiting time was enormous and the call would drop after about 20 minutes. I decided to try to contact them via chat, where I was able to get in touch. After explaining the situation, I was given the following options: 1) Return the item for a refund – I was told several times that this option was not a viable option since I needed the product. 2) Go to a store and request the missing item. On the same day, the 8th, I went back to the West Kendall store and showed them the information that said I should go to the store and get the missing item, and again the manager said that this would not be possible because he could not simply give me a router, he would have to exchange it for the same item as he had explained the day before. And option 3) would be for me to look for a store with exactly the same item, that is, a Google Nest WiFi Pro with 3 routers, being open box and excellent condition, which would be exchanged for free. I went back home and looked for a store. I was able to find the exact same item as mine in the store in Doral, 20 minutes from my house. I took the car and went to the store to make the exchange as instructed and knowing your exchange policy. When I arrived at the store, I looked for the customer service and was immediately attended to by a young man and the manager, Valentina. At the store, I explained the whole situation again and at first the manager said that the product was not available. I showed her that it was listed online and she went to look for it. She found the product exactly like mine and started to exchange it. It turned out that she informed me that unfortunately I would have to pay a difference of USD 29.99 because she could not change the price to the amount I had paid. I explained that I had already paid this amount and that it was the company's customer service and Best Buy's exchange policy, but she continued to inform me that it would not be possible to exchange it. I asked to speak to the manager, who called the manager on the radio and informed me that unfortunately nothing could be done. I kept insisting on speaking to the manager and after some time he came to speak to me. Explain again everything that happened. I explained that it was the customer service's guidance and that the policy states that the exchange is free of charge because it was a mistake to send a product that was different from mine. The store manager, Mr. Carlo, told me that nothing could be done because the value would be below the cost value of the product and that he would not do it. We spent some time discussing the situation. I asked him to speak to a superior or someone who could resolve the situation. He simply said that we were going around in circles and that he would do nothing. I called the customer service number in front of the two managers and in the meantime he asked me to leave the store. I said that I would not leave and that I would wait for the call to be answered to resolve the situation. He told me to leave the store and call from outside the store. I informed him that I would not leave under any circumstances because I am a customer. The managers left and I waited for the call to go through. I told the attendant about the absurdity that was happening to me, who thought it was completely unreasonable. I told him about the manager's attitude in wanting to expel me from the store and that I wanted a solution and to make a formal complaint against the manager. After about 20 minutes of him looking for where to file the complaint, the call dropped. I tried to call back, but the call either wouldn't go through or it dropped. I'm 47 years old, I have 2 college degrees and 2 MBAs. I'm a businessman with over 100 employees. I'm well-mannered and I'm no better than anyone else. However, I've never been expelled from a store in my life. In my company, I know that the customer is the one who pays my bills and salaries and must be treated politely and, above all, respectfully. None of this happened to me at Best Buy. I was completely disrespected and there's nowhere I can appeal this absurdity. I asked for the contact information for the ombudsman's office, but to my surprise, there isn't one. There's no channel through which I can complain. This evening, I went back to your chat to try to find a solution and report the store manager's attitude and, to my surprise, the attendant informed me that I could exchange the product. She checked the availability and saw that they had the product and we followed that path of exchanging and returning mine, which had arrived incorrectly. Soon after, I received an email informing me that the purchase had been canceled due to the lack of the product, but online it says that they have the product to be sent to my home. I really don't know what's going on with your company and I don't know what I should do. One thing is for sure, I don't know if I would buy from Best Buy again for all this trouble.

I recommend one hundred percent with the purchase of any electronic equipment.

This is a great option for home use if you are not doing huge data transfers. The installation is easy and intuitive as well in the Netgear App. I would definitely buy again if needed!

This has been one of the easiest return warranties, highly recommend for the just in case moments in life

It is completely impossible to access the router. You can't access it with a computer, or a phone, ethernet or Wi-Fi. But you'll definitely waste hours of your time and your life on the phone with Netgear who won't even replace a modem router that is less than 2 months old and not working properly. This is total junk we will no longer be buying anything from Netgear going forward we've been loyal to them for a decades we're done.

I have heard bad stories about WiFi extenders being a waste of money with poor/unreliable connections. But The AX1800 has surpassed those low expectations and given my gaming experience a boost comparable to that of a directly wired connection.

Fast professional service. Didn’t question or try to blame the issue on me.

Always great to have. Almost everything I buy from BB I get the protection plan.

Best warranty around they are worth it geek squad takea their time and trys hard to make it right. Good people

This was two wasted hours of my time between trying to set it up and 2 trips to best buy to buy it then return it. I tried every thing in the books to make this thing works and it would never connect to the internet. why do i need to trouble shoot new wifi router . also the soft ware to connect it is so unnecessary. why do you I need a netgear account and allowing access to my phone etc etc. it should be plug in, enter password and go. any way i went back and picked another brand and it took less than 5 minutes to connect . Stay away. netgear used to be the only option over 10 years ago. no they are the worst option . I say that from experience with two different net-gear devises.

I am impressed with the speeds I am getting from this system. Just single router has twice the coverage of my old apple airport extreme... insane!

Best ever, easy, set up and wonderful coverage for a larger home

Great service always friendly and helpful Bestbuy is awesome

The router does the basics but be aware if subscription costs if you want more functionality. Also, expect lots of sales pitches for those subscriptions.