Customer Ratings & Reviews
- SKU:
- 6418876
Customer reviews
Rating 4.8 out of 5 stars with 2463 reviews
(2,463 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not compatible with Optimum Voice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm more upset with Best Buy than Optimum. Drove to another state to pick this up. CSR insisted this would work for Optimum. Came home and spent a week with no phone and 4 phone calls with Optimum Tech Support. It's not compatible if you have Optimum Voice!!! Returning to Best Buy
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed too soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2.5 years. Will try to use extended warranty in store. We thought it was Xfinity, but they said it is the modem.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not waste your money on this product as it is completely unreliable. Wi-Fi signal is not stable. I’m not sure where five star reviews are coming from.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friend

