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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2408 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,408 reviews
  • Pros mentioned:
    Repair service

    Rated 5 out of 5 stars

    Geek Squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the ONLY place I buy the warranty plans. There is never any hassle if I have to bring an item in for repair.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with the Internet modem I love it very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peach of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of mind so I don't have to worry although I haven't used this service yet. I hope it isn't needed but at least it is there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought that it was worth the coverage for my new modem $50 for 4 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this with every big purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal service, they fix my issues every time or give me my money back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They attended to my issues and resolved my concerns

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always impressed with geek squad protection they alway take care of me when i have issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good to have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good to have protection on most products that are quickly dated. it will save you on upgrading

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you have an extended warranty, peace of mind helps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick replacement, fast service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get a replacement. I replaced it with a different manufacturer's modem, so it's very good to have it. I get store credit if you change your mind about buying something else or replacing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Always an easy return if there are ever issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They replace or refund no questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stand behind all Geek Squad services....this is well worth the purchase on all products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I've had this almost a year. Not too many interruption. Recommend using the web interface if you need to change anything. App not so configurable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, qualified experts, knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’ve saved about 700 bucks with the protectionplan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful as I get expensive modems and they can go out. I’ve had 2 go out and replaced them with better modems for fractions of the price. It’s well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth Every Penny!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the Geek Squad service—we’ve had damage from power storms in the past and had the damaged item replaced under the service agreement without a hitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do a good job for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad.. I’m sure they are asked the weirdest questions and see the best in people when the time for tech repair is needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service pays for itself I love the service provided by Best Buy a lot of value to be had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I never use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

    I would recommend this to a friend
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