Customer Ratings & Reviews

Look at the over 13,000 BBB complaints, in the last 3 years, and I really don't need to say more. But, to sum up: Can't call directly to store, customer service over phone or chat gets you nowhere besides telling you to call store directly, which you can't. The store employees will give you the run around about using the replacement plan once you drive to the store to get it resolved, and their headquarters will do the same. I contacted BBB myself and Best Buy refuses to actually respond on BBB site. They will email you directly with nonsence until you finally just give up.

I had a 2 year option and the did not offer it on the exact same router model. So I ended up with a more expensive 4 year. These routers never make it to 2 years.

I think this is a good service but I just didn’t use it as often as I thought I would which is the reason for the lower score.

Nice security/insurance in the event my product does not work. I purchased a product earlier without the protection plan and I am now stuck with that product

Great 4-year protection and replacement plan for the extra protection.

Pretty inappropriate question to use if you have yet to the extended protection plan.

Would really recommend these, You never know when something may come up

Not used yet. Difficult to say if the warranty is worth the cost.

Will never buy a product without one of these. just be careful with how you submit a ticket. Say the wrong thing and they will deny you.

I don’t remember buying this and I don’t even know if I used so it’s cool I guess

Easily one of the worst routers I’ve ever had. Constantly drops signal, doesn’t reach throughout a 1500 sq ft house. Doesn’t allow you to stream over 1 hour on twitch. Signal strength drops by waking into next room. Will be returning this asap.

It's very hard to reach a live person who speaks American and not the Queen's English or pigeon English. After you finally reach someone, they hang up on you or you're disconnected. When you first start talking to them, they ask for a good call back number in case you're disconnected, but they don't you call back! What a farse!

we have not used this service yet so one can not make any comment on it. in future when we use it we will update it

Good to have just in case but will totally forget I have this if I ever need it.

I have received nothing in writing from the Geek Squad. This is my only beef other then that I would give them 5 Stars.

When i purchased my 75in flat screen it was mounted over the fireplace by Best Buy technicians.

My product is protected. Not sure what else to say. Good to know that if I need a replacement, I am covered.

I hate paying for warranty's, but my last modem/router didn't last as long as it should have.

Will have to see if something goes wrong how easy replacement is,

did not help get faster download speed than any other device. I would get max of 36mbps download speed compared to my almost 1k when just routing a long ethernet through my house into my gaming pc