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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,463 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    East

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase was quick and easy. Very satisfied with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't really needed the extra warranty yet but it wouldn't hurt to provide extra protection for your device/appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have this available with purchases, glad its offered.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No brainer to buy the warranty for the price it is. You can’t beat the prices or value

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must have for expensive items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for expensive items. Peace of mind is priceless

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    For a peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this Geek Squad service for a peace of mind. You never know what should be wrong to your device after warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 5 out of 5 stars

    Geek Squad do it easy Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy replacement process, my ASUS ROG Rapture GT-AX11000 Stop working, bringing back and they give me a new router

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It is what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to protect components purchased in the store. Otherwise i would have to go through the manufacturer. Only reason to purchase a protection plan is to avoid manufacturer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thankful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad employees were very informative before I purchased this service. The sole reason I am not giving 5 Stars is I haven't used the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this service to replace my Mesh routers. Can’t say enough of how easy Best Buy made the service to use. It took less than five minutes to process my return. Well worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always be assured my product will be replaced or repaired when I purchase the Geek Squad Service. Plus I can get many services at a discounted price. It is a WIN WIN .... no brainer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get thecplan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my netgear wifi router... glad I have

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never had an issue with geek squad protection plans, will always get them to be on the safe side even if i don't use them

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with adding this extra coverage and feeling reassured Geek squad will handle any issues coming your way.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Covering my wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know what you’re thinking why buy warranty with Best Buy but I needed one of the nodes looked at and brought it right to the store and they reboot it under my warranty for free I basically saved $89 that I would of paid for a new one! Some items are just needing to be covered just in case of breakdowns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome warranty. Had issues with wifi cutting in and out. They gave me a refund no questions asked so I could upgrade to a better router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good items for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good services with these warranties. Highly recommended for anything purchased here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s geeky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps all the time in need for the most important things

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Awesome

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Worth every penny works wonderful mist buy everyone enjoys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not used it recently, but love the service offered.

    I would recommend this to a friend