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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2435 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,435 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind, I don’t always understand technology, it’s nice to know there’s someone I can ask questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no brainer for busy moms

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time Best Buy loyalist, I highly recommend the geek squad plans. Peace of mind is priceless! We have tried to go without a plan before and it was terrible idea! better value than total tech too,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Repair service

    Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squads protection plan and service has been the best! No questions asked when we have had an issue they immediately either have taken care of the repair or replaced the product. We now do the protection plan on everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gifts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm only doing this because I want that $400 gift card

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy swap!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walked in to replace a modem that stopped working with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and assurance was a no brainer to purchase this along with the product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    DHCP failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for about two years then DHCP failure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best mesh system I've ever owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very best router system mesh that I've ever had ever. I love orbee, but it so happened that a lightning storm took it out, so I will be buying another orby mesh system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best protection around, saved my livelyhood!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan saved my life! My $400 cable modem crapped out on me... but luckily I had the Geek Squad 4 year protection! Not only was I able to get a replacement modem, I was also able to go into store and get it the SAME day. Top notch!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad Protection Plan

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me to ensure the product I buy is covered from most damage, and helps not to break the bank if I ever need to fix or replace my product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went so well with geek squad.Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have the geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have if you buy electronics, gotta have the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best equipment protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a deal! Having geek squad protection helps ease my mind in the chance anything goes wrong. Knowing we won’t be out the full price is so comforting!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a warranty so I'm not sure how to review it? But OK!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is always worth the added money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection: Hassle-Free Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re investing in an expensive item, I highly recommend the 4-Year Geek Squad Product Replacement plan. With how unpredictable electronics can be, having this coverage gives real peace of mind. The return and replacement process at Best Buy is straightforward, making it easy to get a replacement or store credit if something goes wrong. It’s a smart way to protect your purchase and avoid the hassle of complicated returns or manufacturer RMAs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good idea works well with new purchases. Less worries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good plan

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't usually get a Service plan but i am glad i did on my new router just in case if i need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You Never Know What Could Happen - Buy It!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth the purchase! You never know what can happen, I'd rather have the insurance than not Great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my Geek Squad experience! Fast, friendly, and professional service. My issue was fixed perfectly and the tech made sure I understood what was done. Highly recommend!

    I would recommend this to a friend
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