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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2460 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,460 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    repair plans can sometimes be very strict, but for my products that I have purchased has been no hassle, I will say I was two days past my expiration date and the Supervisor would not honor, so that sucked

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone knows you can't go wrong with this protection so there's really nothing left for me to say.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Piece of mind protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to have this for piece of mind. It’s a great value you can’t be without!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 4 year protection on a router 3 1/2 years in. Swapped it for credit I used for a replacement. Excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy Warranty Protection Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad services has always and will always be a major security warranty blanket for all your important electronic items/equipment in the case you may need a repair, replace an item if not fixable or get a refund on all your major important electronic purchases. In some cases, you can exchange item for another of equal value or even a different higher brand with a store manager approval base on the item selling price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    release your burden.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4-years protection handles all the mishaps of the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure what use this will be for me, hopefully I won't have to use it, but better safe than sorry.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy with the geek squad service..They are very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For every day use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable n very nice. Not cheap built n very easy to use n clean.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Never used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use Geek Squad, which I guess is a good thing. Means they sell good products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt able to add this this service to my web order untill the employee that checked me out added the warrenty on the spot with no issues which I loved. I appreciate your services and will continue getting my products here.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is an amazingly awesome service. They helped fix my product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection plan I’ve found. I automatically renew and I get great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not underestimate the power of the Squad Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't count the number of times this service has saved me money, the downside for me is having to go into the store, I don't have one locally so I have to drive an hour, but it is so easy to use, take broken item to store, get different item, buy many other things, he-he, spend the day in a different town, take in a show, go out to dinner, ah relaxation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    How many times man , Just get the plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    welp it works folks , got me a new one since i had geek squad thats y i'll always buy it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    4 year coverage - Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use this plan yet so I cannot comment much in regards to this service. However, I feel it is important to have a protection plan. Hopefully, this plan is as good as advertized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answers all my questions needed to help me figure out the problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely worth it protection and reliability. No hassle at all if there is an issue

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    New purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much needed protection when making appliance purchases

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really Good After Some Modification

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well with some modification. After installing the Orbi mesh router my internet usage skyrocketed. Comcast couldn't figure it out so I did some research. There is some kind of site that communicates with the router constantly and uses a massive amount of data, causing me to go over my 1.2 TB limit. Once I was able to figure out the site that was causing this, I blocked it and now I'm back to using about a quarter to half of the 1.2 TB limit.

    I would recommend this to a friend