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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,463 reviews
  • Rated 5 out of 5 stars

    4 year protection plan, woohoo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you for offering a 4 year plan. I feel like most protection plans in the world fall short. 4 years is a nice cushion!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    I trust best buy to fix any problems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust best buy to fix any problems with products I buy at Best Buy ! They have been great so far, so I hope to continue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my beats fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always help out when you need something repair either you can go to them or they will come to you! Definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security for the Future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What to do when the equipment breaks down -- call Geek Squad -- when you purchase a product replacement contract.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Standard service is always a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never buy any electronics without a service or parts warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    product replacement plan a plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love when replacement product plans are available and when it is kept online and I don't have to keep up with paperwork. Hopefully I'll never have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fair price for the service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the service plan yet but the price was fair and from what I was told in store by associates the process if I do need to use it seems simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when we got our router it was very easy to install. when we had trouble and called the Geek squad they we great in helping resolve the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great always trying to bring more people in the store and for the most part knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues yet but the piece of mind is what i really get it for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great To Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe or in my opinion, Best Buy offers the best product warranty on what they sell. You should always get the extended warranty when necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never buy expensive electronics without geek squad protection. Anytime I've ever had a problem geek squad was always quick to fix it or replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best for warrantys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used this yet but I know if anything happens geek squad has my back!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Make sure you purchase this sevice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad protection Plans I am very happy with this product and I would highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommend Geek Squad! They work quickly and always help with what I need done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better than elves

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service has already paid for itself. Helpful happy geeks explaining and fixing things. Unless you are very clever all by yourself - keep this service handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to gone on electronics, wouldn't have it any other way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received great customer when I went to repair my laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took out the protection plan because our first system only lasted less then three years

    I would recommend this to a friend