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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,463 reviews
  • Rated 5 out of 5 stars

    Great Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad extended warranty program is the best, they never give me a problem on a return and I've returned a lot of merchandise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a guarantee. Haven't needed it so can't say how well they will respond, but if you need it its there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Use Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the warranty on Router's! And Always USE GEEK SQUAD! They will go bad before the 4 years is up . Thats my experience!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pending

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it yet but when I do I'll come back and give an update

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind that if anything happens then you are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the replacement insurance because I know electronics don’t always last

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plan is always an absolute must have. No hassle when returning an item well after the normal return time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came in handy because our internet constantly shuts down. We used it to replace our modem and was able to get a new one at a great price. When we realized that wasn’t the issue, we returned our router and got it for a great price too. We just paid for a new 2 year plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for an ARRIS SURFboard modem just in case. For roughly $10 per year, it is a 'no brainer' for an important piece of hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you can’t beat it. U get covered for four years no matter what happens to it. Definitely recommend getting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally don't purchase these but after having them hang my TV it just feels right having these guys fix problems that arise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful, quick response, great people and answered every question i had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a router I bought. I like the links products. Bought other router that supposed to be better, but links is best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the comfort and idea of having something replaced completely free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Off to Best Buy for a new mode

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lightning storm I lost my modem. Best Buy had a great buy on a new upgraded modem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to use the warranty but in the past the warranty always helps and ease of returns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranties are great to have. They keep things affordable when they breakdown. Warranty is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the protection plan just in case. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have not used ir

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a chance to use it but i hope soon i can use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust Best Buy’s Geek Squad to help me protect and repair my technology and guide me through what to do when I can fix it myself.

    I would recommend this to a friend