Customer Ratings & Reviews

I have issue with my Google Mesh after a year and Just Because I have Geek Squad replacement on my Google Mesh worked . Thanks

Fantastic router. So powerful and easy install. Always buy the warranty with electronics.

The actual employees at my local Best Buy are the only reason this gets 3 stars. The service you get when calling the Best Buy Geek Squad is horrible. They speak English but not the greatest and explaining them an issue is almost impossible. Luckily the workers at Best Buy stepped in. They spent about 3 hours total explaining the situation to the 800 # Geek Squad people. They put us on hold constantly just to come back without and progress. They even tried saying they couldn't stay on the line any longer......( They had no clue what they were doing). They then hung up. After a lot of work by My local Best Buy employees they were able to honor my replacement. With no help at all from the 800 # people who are supposed to be the "specialists"

This warranty is an excellent service what else is there to say. Whenever I need my products covered it’s well worth paying the extra money knowing that my devices will be taken care of in the event of a technical failure or issue.

Geek squad came out to look at modem making sure it wasn’t anything I hooked up wrong well it was a bad modem and they gave me a free complimentary call was I surprised all I could say was thanks I was so happy then I got the geek squad sevice for sure

I purchased Best Buy's 4-Year Geek Squad Protection Plan on my Netgear AXE11000 Wi-Fi Router. I've used this protection plan before on other items and the coverage is great with no hassle.

Haven’t needed it for 3 months. So no issues as of this moment

Purchase was quick and easy. Very satisfied with my purchase

I was excited to get this product protection for my new router. Now i feel super secure that if something goes wrong the geek squad has my back!! I surely hope nothing goes wrong but I know there will be help as soon as something arises!!!!!

I purchase have purchased several extended warranties with geek squad. And I have had to make a few claims, each time I have been offered a replacement. And if I didn't want the same exact product, I could get another brand, model of equal value.

Geek Squad blew my socks off with their amazing service I purchased an item that went bad 3 months after my 2 year Geek Squad warranty expired, and I was tentative but still gave them a call and I spoke to the most amazing agent on the phone that was able to make things happen for me and replaced the item to a slightly more expensive model being that the previous model I had is no longer available and only charged me the difference. I was blown away by this amazing service that I ended up purchasing 4 years warranty on the new product and will continually get Geek Squad protection on all my important gizmo moving forward. Thank you Geek Squad, especially the agent that helped me, you are a star, you ROCK!!!

Great customer service and very helpful! I was trying to figure out the best way to handle Starlink hook up and am so glad I added this to the cart because I got my questions answered! Many thanks!

Always worth it on electronics - at the very least, buy the one year and if you need it, it's worth it 10x over. If you don't, it's still worth not having to worry about your electronics.

All I had to do was call Best Buy and explain how much trouble I had with the Netgear Orbi. I was actually looking for a receipt and had forgotten that I had purchased a 4 year warranty. They immediately emailed me the receipt, said bring it to the store and replaced it with a different system (Eero in case anyone is interested). Thus far I’ve had no problems with it. I am certainly no tech wizard, but set up was a breeze. I couldn’t be happier with BB’s service!

For me the warranty is always worth the cost. Whether it's the peace of mind or the times I actually had to use it.

I purchase Geek Squad protection on wvery electronic. I think it is mandatory. You get too much value for your dollar. I dont even rrally need any Geek Squad support that goes with it but you never know what might happen to your electronics. They will replace it using your protectoon ourchase and fet you a new device right away if possible.

Replaced my old unit when it went bad, I was very satisfied with the service

This service is amazing. It helped me get my stuff repaired and replaced with little to no hassle

Never had to use them. But i hope they work out for you

Durable n very nice. Not cheap built n very easy to use n clean.