Customer Ratings & Reviews

I purchase have purchased several extended warranties with geek squad. And I have had to make a few claims, each time I have been offered a replacement. And if I didn't want the same exact product, I could get another brand, model of equal value.

A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

I haven't really needed the extra warranty yet but it wouldn't hurt to provide extra protection for your device/appliance.

Easy replacement process, my ASUS ROG Rapture GT-AX11000 Stop working, bringing back and they give me a new router

They did a great job and were very friendly. They always take the time to help figure out the issue.

Excellent service on all devices - would not buy a product without Geek Squad service

never had an issue with geek squad protection plans, will always get them to be on the safe side even if i don't use them

I was very pleased with the overall product and service

The previous model was defective. Took us a while to figure this out but with the help of the cable company and Arris tech we finally figured it out. So we got a replacement and it works great.

Great and easy to install and use! Two months in works well

The service pays for itself I love the service provided by Best Buy a lot of value to be had

Always get the protection package! If you don't, your bad

Good Peace of Mind on Certain products. I have purchased this Geek Squad Service on various items over the years. No complaints.

Purchased as suggested by employee Four years and full replacement is a bargain

Awesome warranty. Had issues with wifi cutting in and out. They gave me a refund no questions asked so I could upgrade to a better router.

Geek squaaaaaaaaaaaaaaaadddddddddddddddddddddddddddddddd

Had to return a Orbi internet enhancer, no questions asked. they replaced right away after 1 year of having it.. love this

Geek Squad protection always worth the cost. Haven't needed their services but glad they are available if needed.

Great service. I buy from Best Buy all my electronics. I would recommend your products to all my friends