Customer Ratings & Reviews

I always pay extra now for the Geek Squad protection service. When something goes wrong they are quick to try getting it fixed or replaced with great customer service all the time. Thank you Best Buy for these plans.

I love the peace of mind that Geek Squad protection gives me

Must have if you buy electronics, gotta have the geek squad

I was able to get a replacement. I replaced it with a different manufacturer's modem, so it's very good to have it. I get store credit if you change your mind about buying something else or replacing it.

Glad we have this plan, heard that it always good to go with coverage of Geek squad. So hopefully made a right decision. Plus like the fact of product replacement.

A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

For me the warranty is always worth the cost. Whether it's the peace of mind or the times I actually had to use it.

The peice of mind provided by the product replacement is worth the money even if you only use it once for any of your purchases as it sure beats the replacement cost.

Fantastic router. So powerful and easy install. Always buy the warranty with electronics.

People might say I'm not going to pay extra money for this geek squad protection But if anything goes wrong I Bet your going to Wish that you did buy it It's always good to have geek squad protecting your back

[Employee of bestbuy] Covered my device as much as I needed it too and lasts for a good while. I'd recommend.

This wasn’t explained well to us when we purchased.

The best supplement with the extreme service provider with the Geek production

Always love the extended service coverage from Geek Squad! Gives peace of mind, especially with the prices of technology today!

Always get the extended warranty. Just in case something happens after manufacturer warranty expires

Haven't had to use the product replacement for the netgear product it was bought for but i have used it in the past for other things. The process is always easy to use and everyone is usually nice.

I purchased it because if anything goes wrong I can bring it back with no problems

[Employee of bestbuy] It's a great product. Used it for many devices and never have issues. Would buy it again.

Have never used it but it gives you some peace of mind.