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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the overall performance and reliable service associated with this product, frequently highlighting the value of the protection package and replacement program. Users also appreciate the straightforward setup process and the peace of mind provided by the comprehensive warranty and coverage. While the majority of feedback is positive, some users have reported minor difficulties regarding connectivity to specific network frequencies and occasional fluctuations in signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,469 reviews
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is always worth the added money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the machine and they replaced it, no questions asked!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous model was defective. Took us a while to figure this out but with the help of the cable company and Arris tech we finally figured it out. So we got a replacement and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have if ever needed, hoping that I don’t and my product continues past 4 years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great addition!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for products that you have a feeling that they might break down the day the manufacturers warranty is going to expire!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the security this service provides. It's nice knowing I can count on Best Buy if something goes wrong with what I buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    4 year replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i recommend you getting the 4-Year Geek Squad Product Replacement i have order alot of equipment from best buy and having the satisfaction of your equipment you buy is covered . takes a load off my mind,,

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 5 out of 5 stars

    always get this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return a Orbi internet enhancer, no questions asked. they replaced right away after 1 year of having it.. love this

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get the Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found that the replacement warranty through Best Buy has been worth every penny. Had a WiFi router that went out, took it in and they replaced it on the spot. Well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Always a must on purchases over $50

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These protection plans have helped us so much throughout the years. We specifically buy our electronics at Best Buy because the protection plans are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I got the protection plan. I have used on a computer repair and dryer repair.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 5 out of 5 stars

    Must get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is amazing. It helped me get my stuff repaired and replaced with little to no hassle

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had any issues with geek squad and love the extra assurance that my product will be taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased the Geek Squad before from BestBuy and will have no problem buying it again for other electronic devices. It gives me a piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good safety net

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this because my last modem clonked out without warning. I hope never have to use it, but glad I have it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I haven't needed to use this except for a couple times they have been excellent!! Glad I purchased the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that this offer has a great price. Just hopping I don’t have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands Down TPlink 4the WIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been buying routers since 1999, had all the big names Linksys, NetGear Asus etc. i will tell you this router is the best range, signal down to app. I’ve had and tested in this housr and hands down TP link is by far the best. Ps TP Link has a customer for life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always be assured my product will be replaced or repaired when I purchase the Geek Squad Service. Plus I can get many services at a discounted price. It is a WIN WIN .... no brainer!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It is what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to protect components purchased in the store. Otherwise i would have to go through the manufacturer. Only reason to purchase a protection plan is to avoid manufacturer.

    I would recommend this to a friend