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Customer reviews

Rating 4.8 out of 5 stars with 2445 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,445 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I came and got fixed no question asked.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its piece of mind when you purchase extended repair policy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy works for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love knowing I have a warranty to back my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent when it works, only typing xtra because i c

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Nice Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. strong signal and CONSISTENT. Its also the best looking unit I've had so I don't feel like I need to hide it.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me peace of mind. It really is as simple as that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    true

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fit good in my equipment, no problems in using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended Best Buy Warranties are very convienent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a precaution, adding an extended warranty will help put your mind at ease. After the first year manufacturers’ warranty, coming into a local Best Buy they can assist you with processing it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a pretty solid use with my provider. Easy set up. Was able to work with 1gbps service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I don’t know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn’t explained well to us when we purchased.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Your best bet...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy from Best Buy because they offer the protection plan. Anything from anywhere else and your dealing with the manufacture. Good luck with that, lol. If you like to gamble, maybe don't get this. I always loose when I gamble.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection plan is great for all your warranties

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Warr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Professional, helpful, knowledgeable, easy purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and gracious geek squad help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer needed modem. Moved to apartment where it wasn't needed. Geek squad gave me store credit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleep well when your device are protected by Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Zgeek Squad several numerous times over the years. All electronic items I purchase over $100 I include add t a minimum a two year plan with thought if it had week parts they will fail in the first two years. The cash analysis of warranty cost vs cost of replacing the item in my mind easily justifies the added cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Electric item will break and geek squad make our lives easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this protection plan because of a previous experience with my last router that was replaced with the Geek Squad replacement plan. No hassle replacing the defective router with a better one because the store was out of the one that I purchased. I only had to pay the difference in price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best thing you can do is go to Best Buy and buy th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing you can do is go to Best Buy and buy this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is usually very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past the Geed Squad has always been very helpful. I trust with this new service the same will be true. I like that you can now make and appointment, or call on the phone for help. I remember years ago when you just had to go and wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and friendly service. Love this Best Buy in Longview Tx.

    I would recommend this to a friend