Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2445 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,445 reviews
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind for my devices. Geek Squad it awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection Plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an experience of Geek Sqaud at BestBuy previously, I would recommend any purchases made at BestBuy to have this coverage. Worth having and investing in this. Thank you.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great service

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service......................... ...........

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the piece of mind having the extra coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great response times

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pulls through. Fortunately I've not had to use it much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome people

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped diagnosing a tv problem and were patient the entire time while asisting me in advice on purchasing a different tv. They wrre knowlegable, kind, patient, informative.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    why wouldnt you

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    why wouldnt you want to protect your device for years?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is really good I’m really fan in Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always get the service plan for expensive items. Bestbuy makes getting the item fixed or replaced very easy, If your going to drop that much on an item you may as well make sure it will last a few years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with one of my appliances and they came right out and fixed the problem, no questions asked. The agent went above and beyond and helped us solve the problem and gave us advice on how to prevent future problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geeks are great!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always friendly and willing to help. This is a great service to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just do it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been telling people about the geek squad protection plan for years. Its a simple easy way to protect your gadgets, with a fast/easy replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its always a good Idea to protect your investment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best warranty when it comes to your devices or items not working. With their HASSLE FREE, NO QUESTIONS ASKED approach is awesome. They will replace the item, or provide a refund, so that you may purchase a new one. Its always a good Idea to protect your investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cost efficient way to have peace of mind for the "just in case"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best! The few times I’ve had to use them they’ve always gone above and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, constant connection. easy to install. strong communication to modem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy customers.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came the day before my appointment, which was great. They came trouble shot my old router, determined it was bad and installed me up a new better router. They insured that all my devices attached to Th e net. They were very professional an pleasant to work with. We were very happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan Is A Must.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I make a purchase from Best Buy, I always buy the protection plan. The plan makes any warranty claims simple. Just bring back the item, and get a replacement or one of comparable value. Easy peasy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always want to add protection plan to all my electronics it’s give me a piece of mind. Haven’t had to use it in a while but when I did they were able to replace my electronic with no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never buy high priced items without warranty by geek Squad

    I would recommend this to a friend