Customer Ratings & Reviews

great technicians who are knowledgeable and able to assist

The in store service desk Clerks are very knowledgeable and helpful. They helped me dispose of an old Laptop and explained the process to me to let me know everything is destroyed and none of my info can be hacked or stolen. Great service

Have not needed the service yet hopefully I won't.

Love knowing that if I have a problem I can bring item into Best Buy and Geek Squad can take a look to troubleshoot or replace the item.

Geek squad is awesome. Ive had to use it for phones ive broke in the past. They used to give you one on the spot at no charge. Now they send you a phone. Its generally within 2 days.

Everything went well in the return. Overall a good experience

I have not had to utilize geek squad's service to their full extent, but the few interactions I have had when I needed them were pleasant and very helpful.

Has really came in handy. A year ago Medicom sent a refresh signal to my modem and somehow it got fried.

I had a problem with one of my purchases and Geek SQUAD come to my house and fixed it in just one visit.

Geek squad always up to the task and gives me a sense of comfort knowing my items are always protected!

The service is definitely worth the money. Having these guys come out and do such a professional job, beats me trying to figure out stuff that could take me hours. Overall, i couldnt ask for a better service. It worth the money to have total tech support for all your electronic needs

Easy to use the warranty. I don’t buy warranties from other stores, however, I always buy the Geek Squad warranty from Best Buy. Never had any issues and great customer service.

Very professional crew, installed my TV and freezer Great job and saved me time and money

I seem to have bad luck with electronics, an this is a sure fool proof way knowing my investment is safe, whether it's still in stock or not.

I bought the extended warranty when I bought the Google nest. Because I know electronics and power outages with storms or transformers blowing can really damage electronics. So I bought the 4 year warranty just because I know that Best Buy stands by their warranty’s.

I don't usually buy maintenance plans, but after buying a Netgear modem/router combo from Amazon, and having it crap out after two months, and Amazon not honoring the warranty, I decided I better get the protection. This time I bought it from Best Buy.

Fast and reliable service and answers my questions and resolves the problems.

Geek Squad has served me well with my product! Great service!

Never had an issue with a return great customer service

I had eero devices for 2 years and the wires became worn out. I was able to take it in and get a full replacement for the whole unit. Amazing warranty!