Customer Ratings & Reviews

Purchased as suggested by employee Four years and full replacement is a bargain

I havent used it yet. Only time will tell. But its great to have if my devices break. Its like a good neighbor (State Farm).

Best Buy replacement is essential when purchasing any products from Best Buy. It’s my recommendation all purchases from Best Buy. Save yourself the headache.

This is for a 4 year geek squad products replacement, hope to never need it but it is there just in case, that's why we buy them right?

Never had to use them. But i hope they work out for you

It is certainly better to have any device insured. The service is easy and very good customer service

Great piece of mind purchase. Saves me from having to repurchase if there are problems

The actual employees at my local Best Buy are the only reason this gets 3 stars. The service you get when calling the Best Buy Geek Squad is horrible. They speak English but not the greatest and explaining them an issue is almost impossible. Luckily the workers at Best Buy stepped in. They spent about 3 hours total explaining the situation to the 800 # Geek Squad people. They put us on hold constantly just to come back without and progress. They even tried saying they couldn't stay on the line any longer......( They had no clue what they were doing). They then hung up. After a lot of work by My local Best Buy employees they were able to honor my replacement. With no help at all from the 800 # people who are supposed to be the "specialists"

The agents came & installed router and checked all devices that use router worked well. As usual, they were knowable and answered all my questions; polite, efficient, and very nice

Always get the protection package! If you don't, your bad

I like having the security of a Geek Squad plan in case the manufacturer warranty expires. Taking a defective product into the store is easier than shipping it off.

There is great peace of mind in knowing that large financial investments are protected by the experts at the Geek Squad. I appreciate their expertise and professionalism.

Geek squaaaaaaaaaaaaaaaadddddddddddddddddddddddddddddddd

Service is great as it should be, no complaints whatsoever

Having Geek Squad can be a lifesaver when it comes to technology. The agents always work to help answer any questions and are prompt with replacements.

I love all of their help with the items.We love using Best Buy.

Insurance works for everything under it had things already happen and replacement

I was glad that I had purchased Geek Squad on my last wireless router. That is the reason I purchased the protection plan again. Worth the price.

met my expectations for replacement but wish time was prorated. unit died one year into a 4 year plan and had to buy the next plan at full price

Boys recommend getting the warranties that they offer