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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2449 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,449 reviews
  • Rated 5 out of 5 stars

    The Geek Squad helped me out awesomely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! I will definitely be buying my electronics from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reasonable for a router warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this after reviewing the reliability of routers. I hope this warranty works as they say it is. No questions asked. It's reasonable for a 4 yr warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind
    Best Buy Employee

    Rated 5 out of 5 stars

    Affordable warranty

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly affordable warranty for my electronics so I do not have to worry if they break.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service pays for itself I love the service provided by Best Buy a lot of value to be had

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good I loved it very good I loved it very good I loved it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK SQUAD for peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD is a must for electronics and appliances. I won't buy without it! I had to use it once and they replaced my computer with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wow Geek helped me out big time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy that i signed up 2,5 years ago on orbi 960. It helped me big time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No matter the issue will be replaced period

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to know I’m covered because I don’t spend that much to only do it all over again and regret it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP there for peace of mind and stands behind it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GSP I got this for the Netgear router I purchased. I have peace of mine that if there is a problem with the unit that Bestbuy will be there for the life of the warranty. I highly recommend GSP with your heavily used or travel products. It has saved me thousands of dollars over the years with the combine products that I have purchased. You never know if the one product is a lemon or prematurely wears out. At least you know that you can replace it or exchange it. In this case I exchanged it for the next model up as the one I purchased didn’t have the features I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Netgear

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install myself easily, works great with xfinity and all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product works amazing no complaints would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no brainer if you love coffee. why worry when your machine goes down.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I got my product replaced with ease!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an arris modem/router about 2 years ago and all of sudden died. I took it to my local bestbuy and I was able to get a new one without any extra payment!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVE NOT HAD TO USE IT YET BUT I HIGHLY RECOMMEND GETTING GEEK SQUAD PROTECTION, YOU NEVER KNOW IF YOU WILL NEED IT!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase protection plans. You never know when you’ll need it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will always brag to people about the warranty. Best Buy geek squad I believe has the best out there

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris S33

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris S33 is an excellent cable modem for my home use. I have had no issues with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Top Tier Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to use previous geek squad protection plans before and they don’t disappoint. Best of the best when it comes to device coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my router. It worked out great because the router didn’t.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection to help ease the mind is always a good thing.

    I would recommend this to a friend