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Customer reviews

Rating 4.8 out of 5 stars with 2449 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,449 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranties are great to have. They keep things affordable when they breakdown. Warranty is great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protected from lightning strike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me replace my cable modem during a lightning strike. Quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have. This is by far the best protection coverage you can get without the hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good to Have in Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to Have it and the extra Protection helos me fel better avout any other futher issues. Hopefully won't encounter any of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The convenience and efficiency of the service were

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough positive things about the 4-Year Geek Squad Product Replacement plan! When my modem unexpectedly died, I walked into the store with my receipt, and the process couldn't have been smoother. They promptly replaced my modem with a superior model, no questions asked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always know if anything happens to my headphones, the Geek Squad Protection has my back!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    get the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got the four year warranty and it is worth every penney. lots of peace of mind and very little cost. i would do this purchase always.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Replaced my old unit which stopped working!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old unit when it went bad, I was very satisfied with the service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the right size for my tv and it holds and works really good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Price for Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a safeguard for any problems. The prices was right and there are no worries about it failing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for anything like hardware or software problems, the warranty is a pace of mind

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents check my computer for anything that can harm the programs and speed and I don't have to do anything they take care of everything.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the Geek Squad Protection - not because I think I will need it but because I know if I happen to need it, they will have my back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have plan since these high dollar routers only last 2-3 years, batteries last about as long

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy it and save yourself the hassle.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth buying when items get into the hundreds/thousands. Glad the price of warranties are based on item cost vs. brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the insurance is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am very happy with the services I have received. THE INSURANCE WAS EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get the protection in caseyou need it. In most cases you don't. Peace of mind purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Helps you with everything you need. THey are very good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had taken out this plan on my last router. When I had issues with it after almost2 years, Best Buy replaced it with no questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Protection plan good

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That protection plan was A1 10/10 IGN would protect my stuff again

    I would recommend this to a friend