Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2449 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,449 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Wireless router Geek squad coverage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to cover my Wireless Router that I'm using daily while I work from home. So far we have NOT needed it. it's been working great

    I would recommend this to a friend
  • Pros mentioned:
    Repair service

    Rated 5 out of 5 stars

    Best protection plans

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get the protection plan on everything I buy from best buy & there never know problems with me getting something fixed or replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan was a budget saver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan was wonderful. Had to use it when our modem/router went out. I only had to pay out the difference between the old device to the new device being purchased. Purchased plan on replacement device. It was worth it to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For super expensive items or if you are moving a lot this is worth it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Computer Service

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it 100% TotalTech will save you money!! Best service ever

    I would recommend this to a friend
  • Pros mentioned:
    Repair service

    Rated 5 out of 5 stars

    Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really good. If there is a damage on my stuff, I have the ability to return it and a brand new one. One that’s just as good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For every day use.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable n very nice. Not cheap built n very easy to use n clean.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As normal. Best Buy has one of the best geek squad services. One of the reasons I always buy from them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good replacement plan is very satisfactory thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value worth the peace of mind if something goes wrong or out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google wifi is amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this it works fantastic with T-Mobile home internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answers all my questions needed to help me figure out the problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .............,......................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy. They stand behind their products!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only ran into two issues over the years. They honor their warranties !!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the time being everything is running smoothly so I'll have to wait and see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like Geek Squad Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased geek squad protection for a solid state hard drive I purchased at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad protection and replacement is a great plan to consider when purchasing electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Extra protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get extra protection on our items, you never know what could happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DO IT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with the best protection in the game.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Patient and helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They continued returning to my home until the unit was fixed and I was satisfied.

    I would recommend this to a friend