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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2449 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,449 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Goid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used it but know it will be great when I do..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues hope not to need this but purchased anyway

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Call To Put it on a Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a Good call to put it on a Router ended up needing it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust the Squad with warranty and replacement!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great Coverage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage, but hope I never have to use though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Netgear Orbi Tri-Band mesh system. I had purchased the Geek Squad Product Replacement coverage when I purchased the mesh system. Five months later I began to experience some difficulties with the system. I took it into the Geek Squad and without any hassle they replaced the entire system, I couldn’t ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a pretty solid use with my provider. Easy set up. Was able to work with 1gbps service

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind for my devices. Geek Squad it awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the piece of mind having the extra coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and gracious geek squad help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer needed modem. Moved to apartment where it wasn't needed. Geek squad gave me store credit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    why wouldnt you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    why wouldnt you want to protect your device for years?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is really good I’m really fan in Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Warr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Professional, helpful, knowledgeable, easy purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get when making a purchase here. Just in case something happens. Haven’t had to do a warranty claim as of yet, but the extra coverage doesn’t hurt either

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Warranty!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an experience of Geek Sqaud at BestBuy previously, I would recommend any purchases made at BestBuy to have this coverage. Worth having and investing in this. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its always a good Idea to protect your investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best warranty when it comes to your devices or items not working. With their HASSLE FREE, NO QUESTIONS ASKED approach is awesome. They will replace the item, or provide a refund, so that you may purchase a new one. Its always a good Idea to protect your investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We mounted our tv on the wall and made more room. Makes watching mivies more fun and like being at movies. We ended up hanging almost all our tvs on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always get the service plan for expensive items. Bestbuy makes getting the item fixed or replaced very easy, If your going to drop that much on an item you may as well make sure it will last a few years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with one of my appliances and they came right out and fixed the problem, no questions asked. The agent went above and beyond and helped us solve the problem and gave us advice on how to prevent future problems.

    I would recommend this to a friend