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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2450 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,450 reviews
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received great customer when I went to repair my laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What it be like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How ya do dat dat? East Carolina! Wave your hands in the air like ya just dont care. You can’t touch this! Don’t go chasing waterfalls. Stick to the lakes and the rivers your use to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must purchase it !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the warranty and best believe i always get my moneys worth , they are 100% up to their word on what they say it is ! Must have for every item you buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart addition to protect your purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy products are so dependable and I think in all the yrs I have used Geek squad 2 times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything I buy will come from Best Buy just because they have Greek squad and it’s reliable set your appointment and go into the store and they will fix it right there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t really help installing anything but warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main reason I shop at BB is because of the warranty. They may not all be of help (employees) but this grants you a secure spot for when something doesn’t go as planned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit concerned about the delivery and installation time set on a late afternoon but the delivery and installation was done within 45 minutes. Impressive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great not excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So if you are getting this for Xfinity, it won’t have an issue getting you 2gig download. But it is capped at 40mbps upload. I had to buy a Hitron Coda56 from Amazon and was able to get 400mbps upload. So the nighthawk will do the job if you don’t care about not getting your upload speed you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to gone on electronics, wouldn't have it any other way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wifi! It makes me feel better when I enjoy watching the streaming movies and playing with games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best for warrantys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used this yet but I know if anything happens geek squad has my back!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed this yet, but I know Geek Squad has a great reputation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing for small electronics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best thing that I have bought for my routers. They take the product back for any reason no questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product to purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend Geek Squad for any products purchased via Best Buy. The replacment process is extremely easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 Year Warranty Policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy a WiFi System without a 4 year warranty policy. A no hassle return is much better than another $400 out of pocket. Buy it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good value always get the warranty so easy to use if you ever have issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great always trying to bring more people in the store and for the most part knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survey Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad is needed for any device that is used today. Anything can happen to devices at anytime. It's best to be covered. It is a great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took out the protection plan because our first system only lasted less then three years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend a warrant for anything over $100 because if the item break, you can get a store credit to purchase the same item or something else. Worth the money.

    I would recommend this to a friend