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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2450 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,450 reviews
  • Rated 5 out of 5 stars

    Security for the Future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What to do when the equipment breaks down -- call Geek Squad -- when you purchase a product replacement contract.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need the product replacement so I don't have to worry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I trust best buy to fix any problems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust best buy to fix any problems with products I buy at Best Buy ! They have been great so far, so I hope to continue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get protection plan its so easy to use and Geek squad is always so helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth the Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may be hard to believe but the Geek Squad Replacement offering actually works as per the agreement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank goodness I've never had to use this warranty. However, it's good to know that I have this in case anything goes wrong with my product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank goodness I've never had to use this warranty. However, it's good to know that I have this in case anything goes wrong with my product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad product replacement is awesome. I have had to use it in the past and Best Buy gave me a new TV that was a year newer series. I get this on all my products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my beats fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always help out when you need something repair either you can go to them or they will come to you! Definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad protection Plans I am very happy with this product and I would highly recommend it!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Always get it!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you want to have buyers remorse of NOT getting GSP when your item kicks the bucket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has one of the best product replacement warranties. For me, depending on the item, the price justifies the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of issues with older WiFi services, I’m glad I have ease of mind for this. Had an expensive place rchase, glad it is covered for the next few years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love their protection plans they just make sense..

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Affordable warranty

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly affordable warranty for my electronics so I do not have to worry if they break.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and a great value to cover those extra situational hazards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year protection plan, woohoo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you for offering a 4 year plan. I feel like most protection plans in the world fall short. 4 years is a nice cushion!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when we got our router it was very easy to install. when we had trouble and called the Geek squad they we great in helping resolve the problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad warranties

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty at Best Buy is awesome I would recommend it when buying electronics and any other items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best warranty I have find and easy to use if have to and peace of mind knowing your covered stuff dose not last like it use to I get g.s.p with all items

    I would recommend this to a friend