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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2450 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,450 reviews
  • Rated 5 out of 5 stars

    Peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind that if anything happens then you are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year coverage for those ‘just in case’ moments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have yet to use the service but would rather have the coverage and not need it as opposed to not having the coverage plan and needing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the warranty, b/c well life happens, and you'll be mad if you don't and need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is a very nice protection plan to have on all of your products if possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth the extra money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service is amazing! It's so nice to know I won't have any issues returning or replacing something, thanks to the Geek Squad protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to be protected for the expensive devices bought. Mistake made when I didn’t purchase for the wireless controller that drifts to the left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pending

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it yet but when I do I'll come back and give an update

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get geek squad with big purchases. Only had an issue with them with my laptop that was never fixed. Haven’t had to use them for other items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long story short, The combined Geek Squad assistance that was required was the very best! Geek Squad are my "go-to" people! Thank You!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the geek squad protection, it’s so reassuring to have that peace of mind!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    in person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    talked to geeksquad in person to request replacement of defective modem, they said just bring it in to return and will get refund. Tried to talk to reps over the phone, and took hours to not even get a correct answer. Glad they where able to accept the return without a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product to offer support of a higher priced item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better to be safe and be covered for 4 years .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the additional expense knowing if there are any issues they will be addressed without having to deal with the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of leasing from Comcast, bought a modem and the warranty so if there is an issue in the next four years it's an immediate exchange to a new one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vitamix is a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for Christmas gift. I do own other vitamix products and they are great and last a life time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year service agreement a must.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agreement is a good idea. Sales person told me that the router tend to only last 3 -4 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful, quick response, great people and answered every question i had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to purchase very easy to get my item replaced without hassle! Worry Free! I purchase for most of my items from Best Buy. Great investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have not used ir

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a chance to use it but i hope soon i can use it

    I would recommend this to a friend